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Extended Stay America - Peoria - North
- Hotels
- Peoria, IL
About this business
Location details
4306 N. Brandywine Dr., Peoria, IL, 61614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smoke alarms were tested at 1 in the morning could not sleep
No amenities I've not stayed in a hotel with such poor amenities. Things you would find in any other hotel had to be special requested. No coffee maker. No hairdryer. No soap & shampoo. The "free breakfast" consisted of coffee, prepackaged muffins & granola bars, and packaged oatmeal at the entrance to the hotel. No place to sit. No bowls for the oatmeal, just the coffee cups. We checked in at 9pm. I am pretty sure we woke the desk attendant. She seemed so put out I almost sarcastically said, "Sorry are staying with you is... read more
Business response:
Thank you for taking the time to tell us about your experience. We apologize that you feel we did not have adequate amenities. Thanks to your comments, we will be working with our front desk agents to make sure everyone feels welcome to our hotel. Your satisfaction is very important to us and we appreciate all of your feedback. Next time you stay with us, please note that we do have coffee makers, hairdryers, soap, and shampoo. We also have everything you could possibly need to use in our fully-equipped kitchens. We do hope ... read more
Business response:
Thank you so much for sharing your experience with us. We appreciate you letting us know that the housekeeping schedule and the grab-and-go breakfast were an inconvenience. We are sorry for this issue. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Urine
Business response:
Thank you for the feedback about your stay at our hotel. The situation you described regarding the smell is truly regrettable. We are very sorry for your experience. I met with the staff, and we will strive to ensure that this smell is not repeated. Your feedback is very important to us, so thank you for sharing. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Beds are very "squeaky" and uncomfortable. Pillows were hard. They will not make your bed or bring you towels unless you ask. I would not recommend.
Business response:
Thank you for taking the time to write a review of your stay. Please accept our most sincere apologies for the issues with your bed. To make sure this doesn't happen again, I will make sure we look into new mattresses and pillows. The staff and I appreciate your comments, as it will only help us to improve. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
I might have mistaken it for another hotel I was thinking of selecting, however this room had no coffee maker and my wife missed having a hair dryer in the bathroom. The bathroom also was lacking in counter space for toiletries. Our neighbors next door were not very quiet either. One kid kept hollering throught the night and there was what sounded like hammering on something. Very unpleasent. I don't beleive we'll be selecting any more extended stay hotels.
Business response:
I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your room was lacking fully functional amenities. To prevent this from happening again, our staff will be more proactive and check all guest rooms prior to guest arrival. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any of our other brand locations acro... read more
Would not stay again This facility needs updating!
Not clean rooms The first room I was given when I checked in was dirty. Sheets dirty, bed not made, old bathroom towels on the floor. After being placed in a new room during my stay, I pulled back the bed sheets to get in bed and found bright red blood stains on the sheets And blood stains on the floor next to the bed. Immediately called front desk and left message to general manager to contact me. I left the next morning for business and when I returned the issue had not been resolved. Asked the general manager to contact m... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry for everything that happened during your stay. To uphold our company's high standards, we will make sure nothing like this ever happens again moving forward. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Frequently asked questions about Extended Stay America - Peoria - North
How is Extended Stay America - Peoria - North rated?
Extended Stay America - Peoria - North has a 3.4 star rating with 1,677 reviews.
When is Extended Stay America - Peoria - North open?
Extended Stay America - Peoria - North is open now. It will close tomorrow at 12:00 a.m.