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Extended Stay America - Peoria - North
- Hotels
- Peoria, IL
About this business
Location details
4306 N. Brandywine Dr., Peoria, IL, 61614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I might have mistaken it for another hotel I was thinking of selecting, however this room had no coffee maker and my wife missed having a hair dryer in the bathroom. The bathroom also was lacking in counter space for toiletries. Our neighbors next door were not very quiet either. One kid kept hollering throught the night and there was what sounded like hammering on something. Very unpleasent. I don't beleive we'll be selecting any more extended stay hotels.
Business response:
I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your room was lacking fully functional amenities. To prevent this from happening again, our staff will be more proactive and check all guest rooms prior to guest arrival. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any of our other brand locations acro... read more
Would not stay again This facility needs updating!
Not clean rooms The first room I was given when I checked in was dirty. Sheets dirty, bed not made, old bathroom towels on the floor. After being placed in a new room during my stay, I pulled back the bed sheets to get in bed and found bright red blood stains on the sheets And blood stains on the floor next to the bed. Immediately called front desk and left message to general manager to contact me. I left the next morning for business and when I returned the issue had not been resolved. Asked the general manager to contact m... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry for everything that happened during your stay. To uphold our company's high standards, we will make sure nothing like this ever happens again moving forward. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Good location north of the downtown area. We only wanted a one night stay and selected this hotel for it's location. We don't usually stay at an "Extend stay" hotel so we were surprised that the simple things that we enjoy such as an ice machine, hair dryer and a "hot" (waffles)continental breakfast would not be available. The only chair in the room was an office type chair that had frequently been visited by a cat so seeing all of the hair on it was not very appealing so there was nothing to sit on. We did put water in the ... read more
Business response:
Thank you for providing us with details about your stay. Your comments in regards to our location are much appreciated; yet, I was disheartened to read that you were not happy with our amenities. I discussed your comments with our team, and we will make sure to make our guests aware of the amenities that we have. For instance, we do have hair dryers available at the front desk. Thank you very much for bringing this to our attention. We hope that you will give us the opportunity to provide you with a better experience the nex... read more
Extremely dirty No room service everyday. Room extremely dirty and the hotel smelled like cat feces. Dirt old belongings from other guest where found under the bed making me question the cleaness of the over all room.
Business response:
I appreciate you bringing your experience to our attention. It upsets me to hear that your room was dirty upon check-in. I am sorry for your experience. To make sure this doesn't happen again, I am speaking with our housekeeping team to make sure all corners of the room are inspected carefully.Thank you for sharing your experience with us. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Close to shopping areas and Restaurants If I had known that Extended Stay didn't service the rooms and you have to do everything from changing the linen to emptying the trash I would have booked at another Hotel. The linen was so wrinkle I honestly thought the beds had not been changed. The bathroom mirror looked as if it had not been cleaned. The beds as well as pillows were very uncomfortable, much different than what I'm use to. It would have been much more comfortable if there had been some type of small sofa to sit on i... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the condition of your room. Also that our services were not properly described. To ensure that a situation like yours doesn't happen again, our team and I are inspecting all rooms prior to guest check ins. The staff and I appreciate your comments, as it will only help us to improve. It would be our pleasure to have you stay with us again in the future to ... read more
Good location Bathroom not very clean, continental breakfast was poor
Business response:
The feedback provided in your review is much appreciated. I sincerely apologize that you are bathroom was dirty and you were not happy with our grab-and-go breakfast. I discussed your comments with the team, and we are working hard to improve. The staff and I appreciate your comments, as it will only help us to improve. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Really? No hair dryer? Every hotel I have stayed in for the past 20 years has had a hair dryer in the room. This hotel does not have hair dryers. I called down to the office to see if they had one I could borrow. After rummaging around in the cabinet where they store the pots and pans, they could not find one. OMG, they store the dirty hair dryers with the clean pots and pans that are used in their room kitchens. Gross.
Business response:
Thank you for your recent review of your stay. I sincerely apologize that we were not able to provide you with a hair dryer. Your comments were reviewed by the staff, and we will be looking into the possibility of installing hair dryers in all rooms to make sure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. If you have any additional feedback, we would like to hear it. We do hope you will choose to stay with us again so we can have the o... read more
Frequently asked questions about Extended Stay America - Peoria - North
How is Extended Stay America - Peoria - North rated?
Extended Stay America - Peoria - North has a 3.4 star rating with 1,688 reviews.
When is Extended Stay America - Peoria - North open?
Extended Stay America - Peoria - North is open now. It will close tomorrow at 12:00 a.m.