This profile has been claimed by the business owner or representative.
Extended Stay America - Peoria - North
- Hotels
- Peoria, IL
About this business
Location details
4306 N. Brandywine Dr., Peoria, IL, 61614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Expedia Bundle Booked a stay here as part of a bundle package for work. Front desk was very friendly and helpful but the rooms were startlingly unclean - from the dust, to not being vacuumed or swept, to not being wiped down in the bathrooms. I had not seen something like that before.
Business response:
Thank you for the feedback about your stay at our hotel. We appreciate the kind comments about our front desk staff; however, we apologize for the room conditions you experienced. To uphold our company's high standards, I am investigating your specific situation and will make sure we are thoroughly inspecting rooms prior to guest arrivals. The staff and I appreciate your comments, as it will only help us to improve. We would love to have another chance to provide you with a better experience the next time you're in town.
Overall Disappointed While the room rate was excellent, it should have been an indication of what to expect from this property. The hallways had an unpleasant odor of either chemicals or urine. The refrigerator was noisy, as was the fan in the bathroom. Both the sink and tub faucets dripped. Their was dust on the end tables and cob webs on the lamps. Hair was in the tub and the toilet was far from clean. The advertised breakfast on the Expedia website turned out to be called "Grab & Go". This consisted of prepackaged muffins... read more
You will be greeted by Roaches. Disgusting. If I could leave zeros, I would. The room was gross and obviously was not cleaned. An additional roll of toilet paper would be nice as well.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
BEWARE !! GO SOME WHERE ELSE - HOTEL IS A DUMP We were without power for several days and needed to stay somewhere. The only place with a smoking availability was Extended Stay America. This was one of the worst hotels I've ever stayed in. Room has absolutely nothing in it that one expects. No Coffee pot, no hair conditioner, no cups, no hair dryer....etc. The place was filthy, microwave had old coffee cup left in it, toilet was urine stained and the floor was pretty gross. I would not recommend taking off shoes. We needed t... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. In response to your feedback, I will make sure we are clearly communicating our amenities during guest... read more
Night clerk was missing for 10 min's. kitchette but NO pots, pans, dishes, glasses or coffee pot
Business response:
The staff and I read your comments about your stay with us. I sincerely apologize that your stay was not to our company’s high standards. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. As this hotel’s manager, I can assure you that I have spoken to our staff to make sure that we are responding to guest needs in a timely manner as well as making sure we are clearly communicating our amenities. Thank you for sharing your experience with us. We hope that you will give us... read more
Not good Lousy bread and worthless complimentary breakfast; room is outdated; noisy refrigerator and A/C unit. Won't stay there again. Staff was friendly.
Business response:
Thank you for your recent review of your experience with us. I appreciate your comments about our staff; however, I sincerely apologize that you did not have a comfortable stay. In response to your feedback, I will make sure we are clearly communicating our amenities as well as inspecting our rooms to ensure that everything is functioning properly. Your feedback is very important to us, so thank you for sharing. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
The room was clean but smelled like a gym room. You get what you pay for. I don't think I will book this place again. Weird smell in the room, hard to ignore. We try to overpower it by spraying cologne all over. Other than that, the room was clean, nice shower.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the odor issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
No towels No housekeeper came and change my towels or freshing up my room
Business response:
Thank you for your review. I apologize that our housekeeping procedures were not thoroughly explained at check-in. Housekeeping services are provided to guests staying eight or more nights; however, these services are available upon request for an additional fee. Thank you again for your feedback.
Frequently asked questions about Extended Stay America - Peoria - North
How is Extended Stay America - Peoria - North rated?
Extended Stay America - Peoria - North has a 3.4 star rating with 1,689 reviews.
When is Extended Stay America - Peoria - North open?
Extended Stay America - Peoria - North is open now. It will close tomorrow at 12:00 a.m.