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Extended Stay America - Peoria - North
- Hotels
- Peoria, IL
About this business
Location details
4306 N. Brandywine Dr., Peoria, IL, 61614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Would not stay again The common areas were not air conditioned and it was very hot. The breakfast was horrible. There was. Beer bottle cap and dirty napkins in the closet area of our room and the elevator was filthy---see photos. Nothing was done to correct these things.
Business response:
Ashley, thank you for taking the time to give us your feedback. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. My staff and I are taking steps to ensure every detail from the first impression at check-in to the final at check-out and will focus on providing a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to provide you with... read more
Not impressed The room was very dusty as were the pillows and, I assume, the mattress. I have asthma triggered by allergies and dust/dust mites is one of them. Even bringing my own dustproof mattress cover and pillows, I still got sick. The kitchen and bath floors were sticky to walk on and the carpet also felt quite dirty. There were also globs of something stuck to the floor of the bathroom and the floor of the elevator.
Business response:
We do regret that we fell short of ensuring your complete satisfaction during your stay with us and for that we sincerely apologize. Our management team will re-emphasize our high standards of cleanliness with our housekeeping staff. It's our hope that you will reconsider so that we can provide you with an experience that meets your expectations. General Manager
Non smoking hotel ~ our room smelled like smoke! In the pillow, sheets, comforter, blanket, etc. otherwise clean. Staff were friendly and accommodating.
Business response:
Ellen, thank you for your review. Although you liked some of the aspects of our hotel, I am sorry for the inconvenience you experienced due to the smoke smellinyour room. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We hope to welcome you once again to our hotel. Sincerely, General Manager
No bargain For the rate charged they should have daily cleaning same as other hotels
Business response:
Norris, thank you for staying with us. We are disappointed you felt the cost of your stay was not in line with the value you received. As such, we regularly review the rates of our suites to make sure they are appropriate relative to other extended stay hotels in our area. We also offer affordable nightly rates with discounts for longer stays. We would love to have you as our guest again the next time you are in the area. Sincerely, General Manager
Cancerous attendant When we first arrived the frontdesk keeper was outside smoking. He checked us in and gave us keys to a room that was filthy and had not been cleaned or checked. When we went back to the front desk the attendant wasn't there. I had to go outside to get him because he was smoking again. It was the worst experience.
Business response:
Shamera, we cannot apologize enough for the poor service you received during your stay. The incidents you highlight in your review concerns me very much. I truly regret the inconvenience caused and have shared your feedback with the respective teams to be sure we meet the high standards you should always expect from us. We hope you will give us another chance to make it up to you on a future visit. Sincerely, General Manager
Cheap rate, close to shopping Ended up checking out 14 hours early. Kids running up and down halls, doors slamming, staff nice but busy and wasnt paying attention to anything. Ok to stay for a night or two to avoid higher rates as long as you arent a light sleeper.
Business response:
Thank you for the comments about our hotel. Although you liked our location and the good value we offer, I apologize for not meeting your expectations, especially in regard to our service which impacted your stay. We will certainly step up our efforts to make our guests visits better. We hope to have an opportunity to welcome you back soon. Sincerely, General Manager
Terrible In waited at the front desk for minutes before anyone came out to help. The room smelled poorly and was dirty. Amenities were not cleaned and the so called "breakfast" was not available as stated.
Less than desired.... The beds and pillows were very comfortable. The bathroom was not what I would consider "clean". The mirror was streaked and had old toothpaste/shaving cream stains on the mirror, the counter and faucet were clean either. There were water spots around the toilet, was it leaking or water from shower either way, not clean looking. The bathroom door needs to be washed down also! The shower water backed up, need to clean the drain.... I was very surprised after I showered, there was not a hair dryer and I ha... read more
Won't return Leaves a lot to be desired. Room condition and cleanliness subpar for the price. Woke up 3 times to people in room across the hall loud and fighting during middle of night. I would definitely not return here.
Frequently asked questions about Extended Stay America - Peoria - North
How is Extended Stay America - Peoria - North rated?
Extended Stay America - Peoria - North has a 3.4 star rating with 1,677 reviews.
When is Extended Stay America - Peoria - North open?
Extended Stay America - Peoria - North is open now. It will close tomorrow at 12:00 a.m.