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Extended Stay America - Peoria - North
- Hotels
- Peoria, IL
About this business
Location details
4306 N. Brandywine Dr., Peoria, IL, 61614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No soap No shampoo Nokitchenware Nicked up counters and toilet
Business response:
Jacqueline, we apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience, so we certainly understand why you may have found our amenities a bit different than traditional hotels. Please consider giving us another chance so we can create a much more positive experience on your next trip. Sincerely, General Manager
Do yoirself a favor and stay somewhere else Felt like I needed to spray the whole place down with Lysol. Had to make two room changes, dirty, and then another reaked of pot. Took the third room even though the window wouldn't lock. Trash piling up outside. People live here and rent these rooms out for months.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Nasty The toilet was covered in pubic hairs. They moved me to a different room which had more hairs on the toilet. I complained to the manager who offered to move me again. I asked for cleaning supplies to clean the toilet because their staff obviously did not do well. She informed me that she would be right back to clean in herself. I waited 1 hour then went back up to the front desk. The lady at the desk informed me that the manager left right after she talked to me. She ended up cleaning my toilet. The cleaning staff has ... read more
Business response:
It is very disappointing to read we miserably failed to deliver you a stay that could meet your expectations. Our first preference is to ensure a spotless accommodation for every guest, but we are extremely sorry we fell short in doing so while you were here. Be assured your concerns have been shared with our Housekeeping team in an effort to work more diligently moving forward. We deeply regret the inconvenience caused, and please consider giving us one more chance so we can redeem ourselves. Sincerely, General Manager
Would not stay again The common areas were not air conditioned and it was very hot. The breakfast was horrible. There was. Beer bottle cap and dirty napkins in the closet area of our room and the elevator was filthy---see photos. Nothing was done to correct these things.
Business response:
Ashley, thank you for taking the time to give us your feedback. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. My staff and I are taking steps to ensure every detail from the first impression at check-in to the final at check-out and will focus on providing a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to provide you with... read more
Not impressed The room was very dusty as were the pillows and, I assume, the mattress. I have asthma triggered by allergies and dust/dust mites is one of them. Even bringing my own dustproof mattress cover and pillows, I still got sick. The kitchen and bath floors were sticky to walk on and the carpet also felt quite dirty. There were also globs of something stuck to the floor of the bathroom and the floor of the elevator.
Business response:
We do regret that we fell short of ensuring your complete satisfaction during your stay with us and for that we sincerely apologize. Our management team will re-emphasize our high standards of cleanliness with our housekeeping staff. It's our hope that you will reconsider so that we can provide you with an experience that meets your expectations. General Manager
Non smoking hotel ~ our room smelled like smoke! In the pillow, sheets, comforter, blanket, etc. otherwise clean. Staff were friendly and accommodating.
Business response:
Ellen, thank you for your review. Although you liked some of the aspects of our hotel, I am sorry for the inconvenience you experienced due to the smoke smellinyour room. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We hope to welcome you once again to our hotel. Sincerely, General Manager
No bargain For the rate charged they should have daily cleaning same as other hotels
Business response:
Norris, thank you for staying with us. We are disappointed you felt the cost of your stay was not in line with the value you received. As such, we regularly review the rates of our suites to make sure they are appropriate relative to other extended stay hotels in our area. We also offer affordable nightly rates with discounts for longer stays. We would love to have you as our guest again the next time you are in the area. Sincerely, General Manager
Cancerous attendant When we first arrived the frontdesk keeper was outside smoking. He checked us in and gave us keys to a room that was filthy and had not been cleaned or checked. When we went back to the front desk the attendant wasn't there. I had to go outside to get him because he was smoking again. It was the worst experience.
Business response:
Shamera, we cannot apologize enough for the poor service you received during your stay. The incidents you highlight in your review concerns me very much. I truly regret the inconvenience caused and have shared your feedback with the respective teams to be sure we meet the high standards you should always expect from us. We hope you will give us another chance to make it up to you on a future visit. Sincerely, General Manager
Cheap rate, close to shopping Ended up checking out 14 hours early. Kids running up and down halls, doors slamming, staff nice but busy and wasnt paying attention to anything. Ok to stay for a night or two to avoid higher rates as long as you arent a light sleeper.
Business response:
Thank you for the comments about our hotel. Although you liked our location and the good value we offer, I apologize for not meeting your expectations, especially in regard to our service which impacted your stay. We will certainly step up our efforts to make our guests visits better. We hope to have an opportunity to welcome you back soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Peoria - North
How is Extended Stay America - Peoria - North rated?
Extended Stay America - Peoria - North has a 3.4 star rating with 1,688 reviews.
When is Extended Stay America - Peoria - North open?
Extended Stay America - Peoria - North is open now. It will close tomorrow at 12:00 a.m.