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Extended Stay America - Peoria - North
- Hotels
- Peoria, IL
About this business
Location details
4306 N. Brandywine Dr., Peoria, IL, 61614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointing I will not stay again. The staff was friendly and the location is close to a lot of shopping and restaurants but the hotel was a disaster. Bags of garbage left in the stairwell the entire weekend, a musty odor throughout, a toilet that had a pronounced lean to one side and a shower seemingly designed for a person under 5 and a half feet tall made the stay almost painful. The "grab and go" breakfast items appeared to be afterthoughts picked up at a convenience store suitable for children but not adults. I have s... read more
Business response:
Robert - The staff and I read your comments about your stay with us. We appreciate the kind comments about our staff; however, we apologize that there was trash left in our stairwells. To make sure this doesn't happen again, we are now scheduling extra housekeepers on our busier weekends. Thank you very much for bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Never Again It was horrible. The hall smelt like a nursing home, there was a cockroach in one of the beds in one of the rooms, the rooms were not very clean. Overall, it was one of the worst hotels I've ever stayed in.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Overpriced for the amenities Was not like an extended stay at all. No couch, no hangers, no dishes in room. Advertised breakfast but only little muffins and granola bars and coffee. Not even a drink for the kids. Very few amenities!! Very nice staff. Very overpriced!!
Business response:
Thank you for sharing your experience with us. Please accept our apologies that our amenities were not to your expectations. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. In response to your feedback, I will be sure to share your comments regarding our grab-and-go breakfast with our corporate office and will make sure we are clearly communicating our amenities during guest arrivals. Our team is committed to satisfying our guests, so we are very thankful for your feed... read more
Dirty room The room was very dirty. There weren't any dishes or a coffee pot as they had advertised.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In an effort to guarantee proper sanitation of kitchen utensils and to allow our guests to customize their kitchen based on their needs, all kitchen utensils are available upon request. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our room inspection procedures. I really a... read more
Go someplace else! It started out poorly at the check in. They did not have the two bed smoking room that I HAD PAID FOR and I had to share a bed with my friend. Hotel staff was sort of surly but did offer to transfer me to another hotel. Ugly entrance, no lobby and no amenities. The room did not have any dishes or utensils much less a pot or pan. No ashtray in the smoking rooms. Towels looked grungy and worn. The toilet ran all night and had a drip behind the tank making the floor gross. The hotel did not have an ice machin... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that a smoking room was not available upon your arrival. To uphold our company's high standards, we will closely monitor our room inventory moving forward. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. I will work with our staff to ensure we are clearly communicating our amenities during guest arrivals as well as reviewing our room inspection procedures. We cont... read more
Would not recommend Room had not had a thorough cleaning in some time. There were ants in the room, old food containers left under the bed. Cat food, hair and toys on the floor. Old room keys and dirt on top of refrigerator. Stains on mattress covers.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your ex... read more
Room had a strong odor, found condoms, swisher wrappers, and cigarette butts, under recliner refrigerator was dirty and stained outside and in.
Business response:
I appreciate you bringing your experience to our attention. The situation you described is unacceptable, and I sincerely apologize for your experience. In response to your feedback, I am personally going to completely inspect and supervise the cleaning of our rooms to ensure your experience is not repeated. I will also use your comments as a training tool to coach our housekeeping staff. Your feedback is very important to us, so thank you for sharing. We hope that you will give us the opportunity to provide you with a better... read more
Bed did not feel clean
Business response:
I appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry that you did not have a comfortable stay. To uphold our company's high standards, we will make sure we are thoroughly inspecting our rooms prior to guest arrivals. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Frequently asked questions about Extended Stay America - Peoria - North
How is Extended Stay America - Peoria - North rated?
Extended Stay America - Peoria - North has a 3.4 star rating with 1,689 reviews.
When is Extended Stay America - Peoria - North open?
Extended Stay America - Peoria - North is open now. It will close tomorrow at 12:00 a.m.