This profile has been claimed by the business owner or representative.
Extended Stay America - Philadelphia - Airport - Bartram Ave.
- Hotels
- Philadelphia, PA
About this business
Location details
8880 Bartram Ave., Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was dirty, smelly, furniture broken, stayed 15 minutes and over a week later, still no refund for my stay. DO NOT STAY HERE!
Business response:
Thank you for being our guest. We apologize and regret the inconvenience you encountered during your stay. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
It was a nightmare! The room was dirty. The were roaches in the sofa. The floor had fingernails in the floor. There was blood on the walls.
Business response:
Caren, thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate department to ensure that this doesn't happen again. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent any future issues. We hope that you will choose us again so that we can provide you with a more satisfacto... read more
The room was filthy and the closet were hung up women’s panties I am not kidding when I called the front desk they said the hotel was clean and that they were the night service and there was nothing I could do I also had to pay for parking when I’m pretty sure when I clicked on the reservation I check weather was needed extra for parking because I knew we’re gonna have a car The room also wasn’t Carpet it was basically plank vinyl flooring that was filthy
Business response:
Thank you for your review. Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. Your feedback has been discussed with our housekeeping and the front desk team to improve our accommodations and services moving forward. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Room was not cleaned. Toenail clippings on the floor. No shower curtain
Business response:
Steve, thank you for your feedback. Please accept our sincere apologies for our rooms not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our housekeeping associates to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future. Safe travels. Sincerely, Hotel Management
Nothing was good, other than close ro airport, and inshould have known when it was the only hotel in the radius that had rooms that it would be bad. After killing 5 cockroaches, feeling something on me while in bed, and the smell. I decided to leave after 2 hours
Business response:
We are truly sorry for the cleanliness issue you experienced in your room and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We are very sorr... read more
The place was just dirty, stains all over the carpet, room had a funny smell, toilet didn’t flush, trash around the outside of the building. Stuff left in bathroom from previous person
Business response:
Please accept our apologies for the issues you encountered in your room and regret the disappointing stay you had with us. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of delivering a well-maintained room to each of our future guests. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
I checked
Business response:
Victoria, thank you for being our guest. We were disappointed to learn from your ratings that your stay was not to your expectations. We much appreciate your business and hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Bartram Ave.
How is Extended Stay America - Philadelphia - Airport - Bartram Ave. rated?
Extended Stay America - Philadelphia - Airport - Bartram Ave. has a 2.7 star rating with 2,596 reviews.
When is Extended Stay America - Philadelphia - Airport - Bartram Ave. open?
Extended Stay America - Philadelphia - Airport - Bartram Ave. is open now. It will close tomorrow at 12:00 a.m.