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Extended Stay America - Philadelphia - Airport - Bartram Ave.
- Hotels
- Philadelphia, PA
About this business
Location details
8880 Bartram Ave., Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not happy at ALL! We will not be using this hotel again. Arrived for my reservation and the hotel over booked and i did not have a room. I was not the only one, the other people in line had the same issue. Was given other hotel info and nothing was open. Had to travel 30 minutes away to get a room and did not get into my room until 1:30AM and had business training at 8AM and had a 30 minute ride back to get to the center.
Business response:
I appreciate you bringing your experience to our attention. I am sorry to hear that you were unable to check in. I discussed your comments with the team, and we are looking into the details of that night so to accurately inform our staff on booking and how to accommodate guests accurately during this process.. Thank you very much for bringing this to our attention. We would love to have another chance to provide you with a better experience the next time you're in town.
uncomfortable I would not recommend this hotel. The room had one plastic cup, no shampoo and conditioner,no coffee pot as advertised. Had to go to front desk for these. Bed and pillows not that confortable. Morning personnel very unfriendly. Did not stay for their paltry brekfast.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that we failed to communicate our dishware policy during check-in. In an effort to guarantee proper sanitation of kitchen utensils and to allow our guests to customize their kitchen based on their needs, all kitchen utensils are available upon request. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as providing each guest with professional customer... read more
The worst hotel ever It was the worst hotel I have ever visited in my life. The room was really dirty and the kitchen and bathroom were disgusting, it seems that nobody has ever cleaned the floor because it was full of hairs and food. The kitchen didn't have dishes or pans so you had to ask for them in the main desk. They took more than 30 minutes to prepair them and when they were ready the pan was dirty, we had to clean it to use it. I expected to expend there 3 nights but I left the following morning. It was a really bad ... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. The room conditions and service issues you experienced are unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will use your comments to retrain our housekeeping staff and will make sure we are providing each guest with prompt and professional customer service. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide... read more
Friendly Staff, but filthy hotel Staff was friendly, but Hotel room run down and filthy, no shuttle service to airport. I had to stay there because of flight cancellation, would never have chosen this place otherwise.
Worst hotel - better to sleep in airport Worst hotel stay of my life. Rude unprofessional front desk staff. Big puddle on floor at entry - someone could have fallen - told staff - they did nothing. Tried to charge more when I prepaid. Horrible experience.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for the service issues you experienced. To uphold our company’s high standards, I have used your comments as a training tool to coach our entire staff to ensure that your experience is not repeated. The staff and I appreciate your comments, as it will only help us to improve. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Pit of pits Had to stay here due to PHL closure and wish would have slept at the airport on the floor instead. Filthy room, wads of wet toilet paper on the floor (which, by the way, was the only toilet paper in the room, as there was no TP roll or even TP spindle in the bathroom. Trash stuffed between the fridge and the wall. Light bulbs removed from the bedside and overhead lights. "Non smoking" room that featured the reek of cigarettes and cigarette burn marks on the kitchenette counter. Holes in the carpet. Several of tho... read more
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Bartram Ave.
How is Extended Stay America - Philadelphia - Airport - Bartram Ave. rated?
Extended Stay America - Philadelphia - Airport - Bartram Ave. has a 2.7 star rating with 2,596 reviews.
When is Extended Stay America - Philadelphia - Airport - Bartram Ave. open?
Extended Stay America - Philadelphia - Airport - Bartram Ave. is open now. It will close tomorrow at 12:00 a.m.