This profile has been claimed by the business owner or representative.
Extended Stay America - Philadelphia - Airport - Bartram Ave.
- Hotels
- Philadelphia, PA
About this business
Location details
8880 Bartram Ave., Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Arrived after midnight due to an ice storm at PHL. There was 6 people ahead of me trying to check in, due to a mix up on their computers. I waited an hour to get checked in! Even though hotel is supposed to be non-smoking, the room reeked of cigarette smoke. Since it was close to 2am, had no choice but to stay. Terrible hotel and experience!
Business response:
I appreciate you taking the time to write a review of your experience with us. The situation you described regarding check-in is unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have retrained our front desk staff and will make sure we are thoroughly eliminating smoke odors. The staff and I appreciate your comments, as it will only help us to improve. We would love to have another chance to provide you with a better experience at our hotel the next time you're in t... read more
In overall the room was clean except for the sofa bed which had dirt and used sheets.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Room smelled like cigarette smoke. Cable wire loose on TV. Not told of charge for parking.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the room conditions you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Not so nice hotel From broken front door, to bad smell in the lobby, to blood stains in mattress. This hotel should not be part of the Expedia network.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described is unacceptable, and I sincerely apologize for your experience. In response to your feedback, I will use your comments as a training tool to coach our entire staff to ensure our hotel meets our company’s high standards. Our team is committed to satisfying our guests, so we are very thankful for your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides tak... read more
Wont go back ever again and don't recommend nobody Second time I been to this hotel and the last I wont go back even is the price is $10 dollars a night... Lots of noise, dirty, found a couple rouches, lots of uneducated people, the staff dont care about you, 5 dollars parking fee, gangmembers, etc. Go there and find out what I am talking about on your own risk.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will use your feedback as a training tool to coach our staff to ensure that your experience is not repeated. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
I had a horrible stay. I had to switch my room two times - the first because of bugs on the bed and the second because the lights were not working. This was very inconveniencing but the receptionist was a very kind lady and she helped me a lot. But overall those bugs creeped me out and I don't think I will be staying here again.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
The last resort The one thing the hotel did not have was bedbugs. The third room I was shown had A/C which worked sporadically. The first 2 did not. It appears that they were having work done on the system but the front desk should have known. The condition of the room was very poor. Carpet, walls, tabletops, all slightly dirty. The so-called headboard was horrible. There was dust in a small pile on the carpet where minor repairs to sheetrock had been done to a counter between the kitchen area and the bed area and it had no... read more
Stay Somewhere Else I do not recommend this hotel at all. The staff was unfriendly, and management was rude. Their staff charged us 3 times for one room. Once we brought it to the manager's attention, he became rude and made it seem like it was my fault. The breakfast is not what we expected. There was only instant oatmeal, single granola bars or a single muffin. There are 3 tables to sit and eat your breakfast- not enough room for a completely booked hotel. The room was clean, but aged. The dishwasher looked like it had pre... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. As this hotel’s manager, I can assure you that I have used your comments as a training tool to coach our staff to ensure your experience is not repeated. The staff and I appreciate your comments, as it will only help us to improve. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Bartram Ave.
How is Extended Stay America - Philadelphia - Airport - Bartram Ave. rated?
Extended Stay America - Philadelphia - Airport - Bartram Ave. has a 2.7 star rating with 2,596 reviews.
When is Extended Stay America - Philadelphia - Airport - Bartram Ave. open?
Extended Stay America - Philadelphia - Airport - Bartram Ave. is open now. It will close tomorrow at 12:00 a.m.