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Extended Stay America - Philadelphia - Airport - Bartram Ave.
- Hotels
- Philadelphia, PA
About this business
Location details
8880 Bartram Ave., Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible llegue Al hotel y no me puede hospedar porque sufrio daños por diga de agua y no me avisaron a tiempo y me Dijeron que hablar con Expedia para que me hicieron reembolsi por mi dinero pero no he podido comunicarme
Business response:
Dear Roberto, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Sincerely,Hotel Management
Worst hotel we stayed under hotels.com This is an old hotel. I don’t mind old hotels as long as it is well kept and clean. This is dirty. The floors had gunks on it and the stairs had packed of trash bags that makes the stairwell stunk like trash bins that goes to the hallway. The worst experience for my family is the room smells like cigarette. My wife and kids couldn’t sleep the whole night. I booked 3 nights and left after the first night. Went to see the Liberty bell and continental Congress and find other hotel in our n... read more
Business response:
Dear Nathan, First and foremost, we would like to offer you our apologies for the inconvenience that you and your family experienced during your stay with us. We regret the housekeeping issues you encountered, which resulted in a disappointing stay. We have checklists to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists to maintain our high standards. W... read more
The worst hotel I’ve ever been… the room was full of cockroaches all over the floor, and the bathroom smelled terribly. Do not recommend.
Business response:
Dear leticia, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay, particularly regarding cleanliness and odor. This is not the standard we strive to maintain, and we take your concerns seriously. We are addressing these matters with our housekeeping team to ensure a thorough review of our facilities. Your experience is important to us, and we hope you will give us another chance to provide you with a better stay in the future. Sincerely,Hotel Management
Rundown hotel Worst hotel you can stay. False advertisement when you’re going to book. Is dirty and smells really bad moldy when we turned on AC it smelled like weed. Tub was leaking, kitchen was dirty, bed was broken. Once you pull in to parking lot you can see it. There was a car jack at the side of the entrance building. Looks like they use this place for a shelter . Also they make you pay a $100 deposit which isn't mentioned during reservations, they do refund it but I never had to do this in any other hotels I’ve stayed... read more
Business response:
Dear Mary, Thank you for your feedback. We apologize that your experience fell below expectations, and we regret any inconvenience caused by the conditions you mentioned. Cleanliness and guest comfort are top priorities, and your comments about odors, maintenance, and room quality will be addressed with our team. Regarding the deposit and parking fee, we strive to ensure transparency. We hope to welcome you back in the future.Sincerely,Hotel Management
A THREATENING NIGHT !!! The room was not what I booked but since I was only staying for One day I did not complain. After check in my grandson came and picked me up for dinner, after arriving back and getting in bed (9:00) there was a knock at my door, I did not answer so they keep knocking, I ask who is it but got no answer, this went on several times. Then the person started shaking the door handle, I called out what do you want, but he did not answer, I called to the front desk for HELP!!! But the person 0n duty did not c... read more
Business response:
Dear Allen, Thank you for sharing your experience. We sincerely apologize for the unsettling situation you faced during your stay. Your safety and comfort are of utmost importance to us, and we deeply regret that our response did not meet your expectations. We will investigate the matter and take the necessary steps to ensure this does not happen again. We understand your concerns and hope to regain your trust. Thank you again, and we hope to welcome you back under better circumstances.Sincerely,Hotel Management
El cuarto estaba apestoso a marihuana, la puerta del baño no cerraba, la taza de baño estaba tapada, la puerta principal no cerraba, el sofá estaba dañado que al centrarse se movían los asientos, el breakfast era nada mas café y había una mujer afuera en el parqueadero haciendo relajo que cada vez que pasaba con mi familia nos insultaba. Fue una experiencia totalmente desagradable
Business response:
Dear Jhordy, Thank you for taking the time to share your experience. We sincerely apologize for the numerous issues you encountered during your stay, including the unpleasant room condition, security concerns, and the unsettling situation outside the property. This is certainly not the level of service or experience we aim to provide. We are addressing these matters with our team to prevent future occurrences. Your feedback is invaluable in helping us improve, and we hope you will give us the opportunity to welcome you back ... read more
When we went to the hotel to check in there was no rooms available for us. We had called earlier in the day and explained that we would be arriving late after a game and we were told that wouldn’t be a problem. However the hotel sold our room to someone else. They get zero star rating.
Business response:
Dear Michael,We sincerely apologize for the inconvenience you experienced with your reservation. It is deeply regrettable that your room was not available upon arrival, especially after confirming your late check-in. This situation is unacceptable, and we understand your frustration. Please know we are reviewing our processes to prevent such issues in the future. We appreciate your feedback and welcome the opportunity to make it right if you consider staying with us again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Bartram Ave.
How is Extended Stay America - Philadelphia - Airport - Bartram Ave. rated?
Extended Stay America - Philadelphia - Airport - Bartram Ave. has a 2.7 star rating with 2,596 reviews.
When is Extended Stay America - Philadelphia - Airport - Bartram Ave. open?
Extended Stay America - Philadelphia - Airport - Bartram Ave. is open now. It will close tomorrow at 12:00 a.m.