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Extended Stay America - Philadelphia - Airport - Bartram Ave.
- Hotels
- Philadelphia, PA
About this business
Location details
8880 Bartram Ave., Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Filthy, dirty, unsanitary rooms. Carpets filthy, dirty stained. Furniture stained. Kitchen appliances horrible condition. Microwave dirty inside. Worst Extended Stay ever. Do not stay there.
Business response:
Dear Arnold,We are deeply sorry to hear about the state of the room and facilities during your stay. Your experience does not reflect our standards, and we apologize for the cleanliness and maintenance issues you encountered. We take your feedback seriously and are addressing these concerns with our team to ensure a higher standard of cleanliness and maintenance moving forward. We are committed to improving our services and would appreciate the opportunity to provide you with a much better experience in the future. Thank you... read more
fire alarm went off at 1:30 am and there were people running around in the halls near constantly
Business response:
Dear Grant, Thank you for your feedback. We apologize for the disturbance caused by the fire alarm and the noise from people in the halls. We understand how disruptive this was and are working to ensure that such incidents are handled more effectively in the future. Your comfort and satisfaction are important to us, and we regret that this affected your stay. We appreciate your comments and hope to welcome you back for a more peaceful experience.Sincerely,Hotel Management
Nothing
Business response:
Dear Juliann,Thank you for your feedback. We are sorry to hear that your stay did not meet expectations. We would appreciate more details on the issues you faced so we can address them effectively. Your satisfaction is important to us, and we are committed to improving our services. We hope to provide you with a better experience.Sincerely,Hotel Management
Room was filthy. Everything was sticky, the sink didn’t drain, and there was a black ring around the bathtub.
Business response:
Dear Guest,Thank you for providing your feedback. We sincerely apologize for the cleanliness issues you encountered in your room, including the sticky surfaces, draining problems, and the bathtub condition. This is not the standard of cleanliness we strive for. Your comments have been shared with our team to ensure these issues are promptly addressed. We appreciate your feedback and hope you will consider staying with us again to experience our improvements.Sincerely,Hotel Management
This hotel was not what i expected. Outside of hotel very trashy, hallways trashed not vacuumed. Room.. hair in shower tub didn’t look clean. Sorry stove top. No extra pillows or blankets for sofa bed. Carpet stained. No breakfast as stated just coffee in lobby.
Business response:
Dear Lisa,Thank you for sharing your feedback. We sincerely apologize for the shortcomings you experienced, including the cleanliness issues, lack of amenities, and the condition of the hotel. These do not reflect the standards we aim to uphold. We are addressing these concerns with our team to ensure improvements are made. We appreciate your input and hope you might consider staying with us again to experience the enhancements we are working on.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Bartram Ave.
How is Extended Stay America - Philadelphia - Airport - Bartram Ave. rated?
Extended Stay America - Philadelphia - Airport - Bartram Ave. has a 2.7 star rating with 2,596 reviews.
When is Extended Stay America - Philadelphia - Airport - Bartram Ave. open?
Extended Stay America - Philadelphia - Airport - Bartram Ave. is open now. It will close tomorrow at 12:00 a.m.