Extended Stay America - Philadelphia - Airport - Bartram Ave.

Business response:

Dear Glenn, Thank you for choosing us. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks with the team and will use them to improve our guest experience. Our front desk team is always here to assist you, but we will discuss your comments so that this is corrected as soon as possible. Please return and allow us to provide you with a seamless experience. Sincerely,Hotel Management 

Business response:

Dear Lina, We’re sorry to hear that noise levels affected your stay. While we strive to provide a comfortable and peaceful environment, we understand that external factors can sometimes be disruptive. Our team is always available to address concerns and assist in making your experience more enjoyable. We appreciate your input and will take it into consideration as we continue to improve. We hope you’ll give us another chance in the future. Sincerely,Hotel Management 

Business response:

Dear Shalen, We deeply apologize for the issues you encountered during your stay. We understand how important a quiet and comfortable environment is, and we are addressing the noise and service concerns you mentioned with our team. We also apologize for the behavior of our staff and will ensure additional training to maintain a welcoming atmosphere. Your experience is important to us, and we hope to have the chance to welcome you back for a much improved stay.Sincerely,Hotel Management 

Business response:

Dear Guest, We apologize if you felt our pricing did not align with your expectations. Our rates are designed to reflect the quality of service and amenities we provide, but we understand that value is an important factor in your decision-making. We will review your comments to ensure we're offering the best possible experience for all our guests. We hope you consider staying with us again and give us another opportunity to meet your expectations. Sincerely,Hotel Management 

Business response:

Dear Eric, We apologize for the issues you encountered, including the missing TV, plumbing concerns, and the cleanliness of the hallways. We understand how these factors can impact your stay and we will address them with our team to ensure they are resolved promptly. Your feedback is important to us, and we hope you will consider staying with us again in the future for a more pleasant experience. Sincerely,Hotel Management 

Business response:

Dear Deepak, We sincerely apologize for the cleanliness issues you encountered during your stay and the inconvenience with the TV. This is certainly not the standard we aim to uphold, and we will address these concerns with our team to ensure improvements are made. We truly value your input and would appreciate another opportunity to provide you with a much better experience. We hope to welcome you back soon! Sincerely,Hotel Management