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Extended Stay America - Philadelphia - Airport - Bartram Ave.
- Hotels
- Philadelphia, PA
About this business
Location details
8880 Bartram Ave., Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place was very run down. Paint chipped in many place. The door to our room had a hole and you could see in. I did not bring this up to anyone there. I was very disappointed.
Business response:
Dear Guest, We apologize for the condition of the room and the issues you encountered during your stay. Your comments are valuable to us, and we take them seriously as we work to improve the overall guest experience. Rest assured, we are actively addressing these maintenance concerns to ensure a more comfortable environment for all guests. We appreciate your understanding and would love to have the opportunity to welcome you back for an improved stay.Sincerely,Hotel Management
Tweaker infested sh*t hole. To simply put. Horrendous. Filled with meth tweakers running around their rooms all night, prostitutes having very loud interactions, and not a shred of any redeeming qualities. I travel for work and this is by far the worst hotel I’ve ever stayed in. Do yourself a favor and sleep in your car instead
Business response:
Dear Guest, We’re truly sorry to hear about your experience and the concerning activity you described. Safety, cleanliness, and comfort are top priorities, and your comments have been escalated for immediate review with our team and local authorities. We understand your frustration and regret the negative impression this stay has left. Your feedback is critical in helping us improve guest experience and security standards. Thank you again, and we hope to welcome you back with a much-improved stay.Sincerely,Hotel Management
I don’t like the paid parking option! It was not on the advert so it was a surprise.
Business response:
Dear Guest, We apologize for the surprise regarding the paid parking option, as we understand how unexpected charges can be frustrating. We strive to ensure all information is clearly communicated to our guests, and we will review our advertisements to make sure any additional fees are mentioned in advance. Your comments are valuable to us as we continue to improve our services. We appreciate your understanding and hope you will consider staying with us again, giving us the opportunity to provide you with a more seamless exp... read more
DO NOT STAY HERE Absolute dump. Walked in and there were two crackheads passing out while standing up. Checked in and the elevator wasn’t working. Had to walk around to the side door, where the guests were duct taping the door so it wouldn’t latch and anyone could come and go as they pleased without a key. Checked out and left an hour into the stay.
Business response:
Dear Guest, We would like to extend our humble apologies for the cleanliness and few maintenance concerns you had while with us. We regret the inconvenience this caused you and certainly understand how frustrating it can be when such issues arise. This is unusual for our high standard; therefore, we appreciate you bringing this to our attention. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you; we wish you all the best with your travels.Sincerely,Hotel Management
The photos online are so misleading. If only this would allow me to share photos. The main lobby looked more like the entrance to a jail. No furniture, just a big empty room. The counter was plexiglass wall where you could barely hear the person behind it. The person was someone in his twenties who was blasting music and acted like you were the biggest inconvenience to his day. He greeted me with “what?”. People were living in the hotel. Adults playing soccer in the parking lot and kids ridding scooters in the hallway. Our r... read more
Business response:
Dear Guest, We sincerely apologize for the challenges you encountered during your stay. It’s clear we did not meet your expectations, and we truly regret that you felt uncomfortable. We take feedback like yours very seriously and are reviewing your comments to improve the guest experience, especially in terms of cleanliness, service, and overall safety. We always aim to provide a welcoming and secure environment, and it’s disheartening to hear that we fell short in these areas. Please know we are addressing your concerns, an... read more
This was grosse dirty and all the halls and elevator smelled like weed. Super scary atmosphere. The staff was nice but the hotel needs to be demolished and rebuilt.
Business response:
Dear Deborah,Thank you for sharing your experience. We regret that your stay did not meet expectations and apologize for the cleanliness concerns and discomfort caused by odors and the overall atmosphere. While it’s encouraging to know the staff was kind, the issues you described are concerning and will be addressed with urgency. Your feedback is appreciated and will guide necessary improvements moving forward.Sincerely,Hotel Management
Upon arrival, walking into the lobby that smelled horribly of weed. We waited about 5min before a staff member finally walked out from a back room greeting us by saying "yes, what do you want". The front desk clerk was very unfriendly and unaccomidating. The lobby and hallway smelled so bad of weed it made me nauseous. At least the room was clean just run down. If it wasnt for being so late I would have went in search of a different hotel.
Business response:
Dear Guest, We sincerely apologize for the issues you encountered, from the lobby odor to the service at check-in. This is not the welcoming experience we aim to provide, and we will address these concerns with our team to ensure improvements. We are glad your room was clean, but we regret that other aspects of your stay fell short. We appreciate your input and hope to provide a better experience in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Bartram Ave.
How is Extended Stay America - Philadelphia - Airport - Bartram Ave. rated?
Extended Stay America - Philadelphia - Airport - Bartram Ave. has a 2.7 star rating with 2,596 reviews.
When is Extended Stay America - Philadelphia - Airport - Bartram Ave. open?
Extended Stay America - Philadelphia - Airport - Bartram Ave. is open now. It will close tomorrow at 12:00 a.m.