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Extended Stay America - Philadelphia - Airport - Bartram Ave.
- Hotels
- Philadelphia, PA
About this business
Location details
8880 Bartram Ave., Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The clerk was very friendly, but I would never stay there again. It was dirty outside with trash and poop all over and the inside was not much better. We did not feel safe and it was not worth the $180 that we had to pay.
Business response:
Dear Stephanie, Thank you for acknowledging the friendliness of our staff. However, we deeply regret the issues you encountered during your stay. The cleanliness and safety concerns you mentioned are unacceptable and do not reflect our standards. We sincerely apologize for the discomfort you experienced and its impact on your stay. Your feedback will be addressed with our team to ensure immediate improvements. We hope you reconsider and give us another chance to provide the quality experience you deserve.Sincerely,Hotel Mana... read more
Budget hotel Room under repair, dirty floors.
Business response:
Dear Guest, Thank you for your feedback. We are sorry to hear that your stay didn't meet your expectations. We understand the importance of a clean and comfortable environment and are committed to addressing any concerns promptly. Your experience will help us make the necessary improvements. We hope you will consider staying with us again, allowing us the opportunity to provide a more pleasant visit in the future.Sincerely,Hotel Management
Hicimos reservación y llegamos y salieron que no tenían habitaciones
Business response:
Dear Ernesto, Thank you for sharing your experience. We sincerely apologize for the inconvenience you faced upon arrival. It is never our intention for such situations to occur, and we deeply regret the frustration it caused. We are committed to addressing this with our staff and ensuring such issues do not recur, and we hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
Bathroom door hanging by 1 hinge. Drugs being dealt at front entrance. Kitchen was completely empty. Kitchen cabinets didn't close. Bed was uncomfortable and dirty. Burn spots on bathroom and kitchen counters. Marijuana and cigarette smells throughout building. Very rude receptionist. Toilet seat was loose or broken. The entire place should be closed and or criminally investigated. We checked out after the first night and never looked back.
Business response:
Dear Dennis, Thank you for sharing your experience. We are deeply sorry to hear about your issues, including the bathroom door, kitchen conditions, unpleasant odors, and the service you received. This does not reflect our standards, and we understand how these problems impacted your stay. Please accept our sincere apologies for the discomfort and inconvenience. We are committed to addressing these concerns and improving our services to ensure a better experience for all guests. We would appreciate the opportunity to make thi... read more
I don't expect much from a two star hotel, however, I do expect a safe clean stay. Our flight got delayed. I called and Johnny the manager was very nice. He went out of his way to accommodate our 1:30am arrival. meant a lot to me and my traveling 9 year old son. However, Johnny was the only good part about this stay. Upon arrival to the hotel there was someone sitting out in the the parking lot in front of the door smoking marijuana. Went into the lobby and it also smelled strongly of marijuana and cigarettes. We got our key... read more
Business response:
Dear Nicholas, Thank you for sharing your experience. We sincerely apologize for the issues you encountered, including the odors, cleanliness, and maintenance problems. It is troubling to hear that your stay was negatively impacted despite our manager’s efforts to assist you. We take these concerns seriously and will address them with our team to ensure improvements. We are committed to providing a better experience and hope you’ll consider staying with us again for a more positive visit in the future.Sincerely,Hotel Managem... read more
My room smelled horrible and was disgusting. The toilet was filthy mix the beds, floors, the entire room. Me and my family did not stay there. Walked in, saw the room and left at 1am. I called to make a complaint and am now waiting for the results of the investigation.
Business response:
Dear Jamal, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Bartram Ave.
How is Extended Stay America - Philadelphia - Airport - Bartram Ave. rated?
Extended Stay America - Philadelphia - Airport - Bartram Ave. has a 2.7 star rating with 2,596 reviews.
When is Extended Stay America - Philadelphia - Airport - Bartram Ave. open?
Extended Stay America - Philadelphia - Airport - Bartram Ave. is open now. It will close tomorrow at 12:00 a.m.