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Extended Stay America - Philadelphia - Airport - Bartram Ave.
- Hotels
- Philadelphia, PA
About this business
Location details
8880 Bartram Ave., Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No me han devuelto mi depósitos y ya hace varias semana de eso
Business response:
Dear Duniesky, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
This hotel stay was a 2/10 experience. If I hadn’t driven for almost 9 hours, I would’ve found new accommodations immediately, but I needed rest. When I checked in, the lobby smelled like smoke. Randy, the night-time concierge, informed me that my credit card was charged before my arrival because the hotel was sold out, which was frustrating. At first glance, the room seemed decent, but the longer I stayed, the more issues I found. The only good thing was the clean bed and comfortable mattress. The sofa bed, however, was unc... read more
Business response:
Dear Tracy, We sincerely apologize for the numerous issues you encountered during your stay and understand the frustration. The conditions described are far from our standards, and we regret the inconvenience caused. Your feedback regarding the room's cleanliness and maintenance is taken seriously, and we are addressing these concerns immediately. The billing concerns and lack of alternative rooms added to your frustration, and we apologize for the confusion and inconvenience. We appreciate your patience and understanding an... read more
Bathtub was clogged. No breakfast, even though they advertise breakfast is included. Dirty/old/smelly rooms.
Business response:
Dear Yudelquis, Thank you for bringing these issues to our attention. We apologize for the inconvenience you experienced during your stay. Your feedback regarding the bathtub, breakfast, and room conditions is concerning and not reflective of our usual standards. We are addressing these matters with urgency to ensure they are promptly resolved. Please know that we take guest feedback seriously as we strive to improve our services. We regret any disappointment caused and hope you reconsider staying with us again, allowing us ... read more
Don’t stay here if you don’t have to Truly one of the dirtiest hotels I have ever stayed at. Random lights were on when I walked in, furniture not put back in it’s place, stain on the bedding, my shoes sticking to the floor from the “cleaning products” used, bedding falling out from underneath the bed, and a half eaten chicken wing (bone in) under one of the beds. Very creaky floors, I was on floor 2 and the people above me we woke me up multiple times by simply walking around. On a positive note, the staff was nice enough a... read more
Business response:
Dear Brooke, We sincerely apologize for your disappointing experience during your recent stay with us. It is disheartening to hear about the cleanliness issues and inconveniences you encountered in your room. Please know that this does not reflect our usual standards, and we are addressing your concerns with our housekeeping team to ensure thorough cleaning practices are followed. We understand the importance of a comfortable and pleasant stay, and we regret any discomfort caused by the conditions you described. We appreciat... read more
Mircowave wasn’t cleaned the dresser was missing drawers the bed came up when me and my friend was sitting on edge of bed tiolet paper wasn’t changed in the bathroom didn’t feel comfortable to take a shower the tub looked dirty. The hallway was was horrible
Business response:
Dear Natiera, We appreciate your valuable feedback regarding your recent stay with us. It is our commitment to ensure that every guest experiences a clean and well-maintained property, akin to a home away from home when traveling. Therefore, we sincerely apologize for any shortcomings you may have encountered. Your concerns will be promptly addressed, and we are genuinely grateful for your bringing this matter to our attention. We hope for the opportunity to welcome you back so we may provide you with the experience you dese... read more
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Bartram Ave.
How is Extended Stay America - Philadelphia - Airport - Bartram Ave. rated?
Extended Stay America - Philadelphia - Airport - Bartram Ave. has a 2.7 star rating with 2,596 reviews.
When is Extended Stay America - Philadelphia - Airport - Bartram Ave. open?
Extended Stay America - Philadelphia - Airport - Bartram Ave. is open now. It will close tomorrow at 12:00 a.m.