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Extended Stay America - Philadelphia - Airport - Bartram Ave.
- Hotels
- Philadelphia, PA
About this business
Location details
8880 Bartram Ave., Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room and property absolutely wreaked of cigarette smoke and cheap cleaning products. Indeed, the odor was so pungent that even my clothes that stayed in my suitcase the entire stay now smell like the hotel did. The bathroom also had a strange odor indicative of sewage pipe problems. The exterior of the property was in poor condition, including grass that probably hadn’t been mowed in 3-4 weeks. For the price, this was my worst hotel experience ever.
Business response:
Dear Aaron, We appreciate you taking the time to provide feedback on your recent stay with us. We are sorry to hear that we did not live up to your expectations during your visit. Our goal is to provide our guests with clean and well-maintained rooms, and we understand that we failed to deliver on that promise in this instance. Your feedback is valuable to us, and we will address the issues appropriately with our team. We value your business and would love the opportunity to exceed your expectations and give you the exceptio... read more
We were only there for about 6 hours because our flight arrived late. We just needed a place to crash for the night. We arrived around 2am and were greated
Business response:
Dear Kelly, Thank you for staying with us and sharing your experience. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for choosing us, and we wish you all the best with your travels.Sincerely,Hotel Management
Value at a Price Rate was fairly decent in comparison to the other hotels in the area. The room was spacious, furniture and the kitchen if very old. Bathroom on the small side and need an upgrade, and had stains on in the sink counter. The floors felt sticky and squeaked with every step. The smell of weed in the hallways can be found all times of the day
Business response:
Dear Aundre, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are pleased to know your overall stay was satisfactory. We also appreciate knowing where we have room for improvement. Please accept our apologies for the inconvenience caused. Your concerns are of the utmost importance to us, and we appreciate your honest input as it helps us identify areas where we can improve. We will follow up regarding these matters and take appropriate action to ensure a more wonderful experien... read more
Do not stay here. Dirty and uncomfortable. This is by far the worst hotel we’ve stayed in. The lobby was uninviting, the room had sticky floors. They claimed to have quiet hours and yet we listened to so much noice in the lobby all night. The beds were the worst and the pillow were flat. Do not stay here!
Business response:
Dear Anna Bonaro, Thank you for choosing us. We apologize for the disappointing experience during your stay. Your feedback regarding the condition of the lobby, room cleanliness, noise disturbances, and bedding is concerning, and we will address these issues promptly to ensure improvements are made. Providing a comfortable and inviting environment for our guests is our priority, and we regret that we failed to meet your expectations. Thank you for bringing these concerns to our attention. Please accept our sincerest apologie... read more
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Bartram Ave.
How is Extended Stay America - Philadelphia - Airport - Bartram Ave. rated?
Extended Stay America - Philadelphia - Airport - Bartram Ave. has a 2.7 star rating with 2,596 reviews.
When is Extended Stay America - Philadelphia - Airport - Bartram Ave. open?
Extended Stay America - Philadelphia - Airport - Bartram Ave. is open now. It will close tomorrow at 12:00 a.m.