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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Foul smell. Broken furniture. Tapes up paper floor in hallways. Free breakfast was limited to small counter of nothing.
Business response:
Dear John, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping and maintenance team, who is already at work, to ensure everything is in order. Also, we will instruct them to re-check the rooms before delivery. Further, we regret the breakfast choices not meeting your taste, and remarks are shared with the concerned individuals for improvement. Your feedback is vital, as our ... read more
RHIS PROPERTY IS UNSAFE! I TURNED AROND AND WALKED OUT AND DID NOT CHECK-IN. DO NOT STAY HERE!
Business response:
Dear Charlotte, We're deeply concerned to hear about your experience. Your safety is our top priority, and we take such comments seriously. We're sorry to have missed the opportunity to serve you and will continue to work diligently to ensure our guests feel secure and comfortable when staying with us.Sincerely,Hotel Management
Bad
Business response:
Dear DAMIAN, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. Allow us to check with our team to find out what went wrong so that such concerns are better handled as we move ahead. We wish we had addressed your concerns while you were still here. Please give us another chance so we can leave you a much better impression on your next visit. Sincerely, Hotel Management
This property is very dated, stains on the carpets, Ariana on the walls, peeling paint in the bathroom because there is no ventilation fan, some outlets were hanging loos in the box. Seems like the fire they had in one of the rooms will help with getting some of the facility updated. The vending machines did not work either. The bed was ok, sheets were clean and I didn’t see any bugs or evidence of them so we stayed. I wouldn’t recommend this property.
Business response:
Dear Andrea J, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our front desk team is there to help you 24/7. Considering our clean room, we hope to have anothe... read more
The clerk at the desk said they did Not have a reservation they checked twice said no it was late at night we had to stay somewhere else. Let’s see if Travelocity cares about this I switched to Travelocity because of problems with Expedia how can I get reimbursed from extended stay America
Business response:
Dear Stephanie, Thank you for sharing your remarks about your experience at our hotel. We are sorry for the disappointment and inconvenience caused to you on arrival. Unfortunately, the refund is processed through the same channel as the reservation, and we regret any frustrations this caused you. Our front desk team is always helpful if ever you need assistance on the matter. Please return, and we provide another seamless experience. Sincerely,Hotel Management
this is a terrible property, avoid it at all costs. the room stunk, roach baits in plain sight, an extended stay with not even a single glass or cup in the room, nothing in any kitchen cabinets and not even a coffee maker. property recently had a fire in one room with lots of water damage but it was bad way beyond the fire issues.
Business response:
Dear Andrew, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Dirty. Smelly. Bug infestation outside my window. Front staff girls are rude and do not help you in a timely manner.
Business response:
Dear Jessica, Thank you for your recent review of your stay at our hotel. At our establishment, we strive to offer our guests exceptional service, comfortable accommodations, and courteous and responsive staff; therefore, we apologize that your experience with us was not up to our usual standards. Please be assured that we take all guest feedback seriously and have taken measures to address the issues you raised with our team. Our commitment to prompt and appropriate responses to all guest requests remains unwavering. We wou... read more
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2.1 star rating with 3,017 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.