This profile has been claimed by the business owner or representative.
Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was horrible had roaches and smelled like smoke the lady at the front desk said “sorry to hear that they are probably coming from construction, anyway your 100 deposit will be back available in 3-5 business days”
Business response:
Dear Marcus, Thank you for the feedback regarding your stay in our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management
This property should be closed
Business response:
Dear Ketan, Thank you for choosing us. We are sorry about the inconvenience caused to you and certainly understand the frustrations of not meeting all your expectations. Our dedicated housekeeping and maintenance team works hard to keep the room clean and updated. The rooms are checked thoroughly before delivering them to the guests, but we will discuss this with them to review any missing spots and make improvements. Please give us the opportunity to provide you with the exceptional stay you deserve whenever you are back in... read more
Should do better letting people know the state of the hotel on the app. Pictures make it look decent when I walked in it was nothing like the pictures.
Business response:
Dear Bautista, Thank you for choosing us. Having a good impression on the first visit is always nice, but we apologize for disappointing you. It is sad to learn of the inconveniences you experienced while with us. Although we make every effort to provide exceptional hospitality in all aspects, sometimes we fall short, and for this, we regret it. Thank you for your time; we assure you that we will address this appropriately. We are very grateful for your patience and hope to have another opportunity to provide you with the ou... read more
DON’T STAY HERE!!! Hotel was a construction zone. No carpets in the halls. It smelled. Room was dirty & dingy. Hotel staff was never at front desk, had to wait and call out several times before someone would come out from the back. Staff was not pleasant at all with the exception of a gentleman that worked the grave yard. He was super friendly. Breakfast was nothing but coffee and granola bars. Due to the football game all other hotels were fully booked therefore had no choice but to stay. Worst hotel stay ever. Parking is a... read more
Business response:
Dear Grethel, Thank you for choosing our brand and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our front desk team is there to help you 24/7. We hope to have another occasion to host you... read more
arrived on thanksgiving had to wait 15 minutes to have someone check me in. they said the sprinklers had activated and that they were drying the walls. the fans they had blowingwere extremely loudand they refused to put me on a different floor. so i did not get any sleep. worst experiance i ever had.!!!!!!!!!!!!!!!!!!!!!!!!!!!
Business response:
Dear William, Thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we sincerely apologize for not meeting your expectations. Your feedback is important to us, and we will use it to improve our services as we advance. We hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2.1 star rating with 3,017 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.