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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Súper mal ya que pedía tarjeta de crédito para un depósito adicional de 100 dólares más los 96 que salió la reserva y en ningún lugar me decía eso aparte no tenía todo ese dinero en tarjeta y me no me quisieron recibir en efectivo me quedé en la calle tratando de solucionar una estadía y encima mala atención no me dieron ninguna a opción muy mal primera vez que me pasa yo necesito una respuesta y una compensación por lo que tuve que pasar espero respuesta si no borraré la aplicación
Business response:
Dear Boris, We regret that we couldn’t give you a better impression when you checked in, and we apologize for any frustration caused by our payment policy. It is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card for each reservation to cover incidentals during your stay. This is standard industry practice at reputable hotel chains, and we regret any miscommunication regarding this concern. We apologize for anything other than an exceptional experience, and we hope this unfortunat... read more
This hotel had bugs and the smell of mildew. They shouldn't have able to assign rooms in that condition. When I told the front desk about the situation, they said Oh well!! They didn't have operable snack machines. We had to go to another hotel to get some water. Everything in the hotel was filthy. The picture was deceptive and I had to scramble to find other accommodations which caused a big financial issue for me!! It ruined my trip.
Business response:
Dear Cheryl, Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience on your visit. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping and the pest control team to reiterate the importance of our daily checklists to ensure this isn't repeated. Also, they are instructed to double-check the rooms before a... read more
Very dirty
Business response:
Dear Basu, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management
The property was in very rough shape.
Business response:
Dear Boyd, Thank you for choosing us and bringing the room condition to our attention. We apologize for any inconvenience you faced during your visit. Our guests' satisfaction and comfort are paramount, and we understand the importance of a flawless accommodation. Our front desk team is always available to help you; never hesitate to speak to them. Further, we will instruct our front desk team to have sufficient kitchenware as they are essential amenities. Your feedback is instrumental in helping us enhance our services, and... read more
I showed up and my room was not available.
Business response:
Dear Al-Amin, We apologize for the inconvenience you encountered upon arrival and for any miscommunication regarding your room reservation. Providing attentive customer service is our priority, and we understand your frustration when you are still looking for this in your case. Let us look into what went wrong and ensure they are never repeated. Please allow us a second chance to host your visit and give you a memorable trip. Sincerely,Hotel Management
Very dirty, loud and unsafe.
Business response:
Dear Brianna, Thank you for choosing us and bringing the room condition to our attention. We apologize for any inconvenience you faced during your visit. Our guests' satisfaction and comfort are paramount, and we understand the importance of a flawless accommodation. Safety and security are always our priorities, and we take them seriously. Our front desk team is always available to help you; never hesitate to speak to them. Your feedback is instrumental in helping us enhance our services, and we hope you'll give us another ... read more
Not so good! Booked and was only told once I arrived. Terrible service with no accommodation to assist.
Business response:
Dear Marshall, We are sorry for the inconvenience caused you on your arrival with your reservation. Please allow us to recheck with the concerned team, as this differs from what we expect our guest to leave with. In the meantime, connect with the hotel directly for assistance on the matter. We appreciate your business and look forward to seeing you again for a better experience. Have a great day! Sincerely,Hotel Management
price ok, but very limited services.
Business response:
Dear David, Thank you for sharing your remarks about your experience at our hotel. It is nice that you were pleased with our price. However, we are sorry for the disappointment and inconvenience caused to you. Our front desk is available to help you; feel free to connect with them. Let us correct this for you on your next visit and regain your trust. Please feel free to reach out for any assistance.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2.1 star rating with 3,017 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.