Extended Stay America - Philadelphia - Airport - Tinicum Blvd

Business response:

Dear Daphne, We regret the inconvenience you encountered in your suite. We want to reassure you that we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. Although such incidents are unusual, we are reviewing this with the concerned team members to ensure future guests are not similarly impacted. We appreciate your patience and hope you will accept our apologies.Sincerely,Hotel Management 

Business response:

Dear Elvia, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Additionally, please know that our front desk is available round the clock to make the most of your visit, so please don't hesitate to raise any queries; we'll be happy to help. We would love to resolve everything to your satisfaction.Sincerely,Hotel Management 

Business response:

Dear Vanessa, Thank you for staying with us and sharing your review. While we are pleased that you appreciate our associate's hospitable service, we apologize for your suite not being up to your expectations and for the inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Please be assured we will address these issues with the concerned individuals to ensure all rooms are thoroughly inspec... read more

Business response:

Dear Joanne, We deeply regret the experience you had during your stay. It's clear that we fell short of providing you with a comfortable and safe environment. We genuinely apologize for any inconvenience caused. We will review and address each of the concerns you've raised and will strive to prevent future occurrences. Our goal is to ensure all our guests feel safe and enjoy a pleasant stay. We appreciate your feedback, as it helps us identify aspects where we can improve. We hope you will give us another chance in the futur... read more

Business response:

Dear Darian, We're genuinely sorry to learn about your recent experience with us. Your feedback is both concerning and disappointing as this does not meet our standards of cleanliness. We apologize for the inconvenience you encountered. Rest assured, we take your comments seriously and will address these issues with our housekeeping and maintenance teams to ensure they do not happen again in the future. We hope you will consider a future visit as we are committed to providing you with a more pleasant and enjoyable experience... read more

Business response:

Dear Michael, Thank you for reviewing our hotel. Please accept our apologies for not exceeding your expectations. We want to assure you that we take every measure possible to prevent the entrance of outside insects, as you mentioned. Our pest control provider regularly services our hotel to maintain high hygiene standards. However, we will address this matter with them to ensure they take the necessary steps to prevent future issues. We are grateful for your patience and hope you will give us another chance to provide you wi... read more