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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The Facility was dirty, rooms were not clean had rusty covers on the burners of the stove. They had a fire there were 30 rooms were affective and still the next day they were still taking reservations. As a public safety official I don't see this hotel could still take reservations and allow people to still stay there.
Business response:
Dear Jeffrey, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
The room have a roaches & is dirty
Business response:
Dear Judith, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they do everything to prevent future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you for choosing us and for taking the time to leave your feedback. Sin... read more
This stay went from bad to worse. Missing light bulbs. Broken cabinet's drawers. The bridge didn't work. the kitchen sink was glugged. The room was just falling apart. Then the third day of our stay we woke up to bed bug bites. The icing on the cake. Terrible stay. Never ever would I stay there again.
Business response:
Dear Adelaide, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
It was closed due to a fire. I need a refund
Business response:
Dear Dana, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Outside looked great but inside was another story. There were signs posted that there was a recent fire and they were in the works of remodeling, ok great. But the room was preset gross. The carpet had so many stains and just looked nasty. I didn’t let my kids go barefoot on it. When we first got to our floor, the hallways smelled like straight weed. Walked to our room and the door was wide open and someone had heated food in the microwave and hadn’t retrieved it, so it was beeping every minute or so like it does so you don’... read more
Business response:
Dear Ashley, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed your concerns while you were still here. Please give us another chance so we can leave you a much better impression on your next visit. Sincerely, Hotel Management
Disappointed Overly priced for the experience. Slammed with parking fees during check-in was off putting. The smell of moldy corridor carpet (they had a recent sprinkler incident). Room with outdated furniture. My son and I saw bugs (brown ticks) on two distinct occasions.
Business response:
Dear Abdullah, Thank you for choosing us and for sharing your comments. How these events detracted from a relaxing and seamless visit is very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please give us another occasion to host you and provide you with the seamless stay you deserve!Since... read more
They were out of rooms. I did not get a room.
Business response:
Dear Kijana, We apologize for the inconvenience you encountered upon arrival and for any miscommunication regarding your room reservation. We are reviewing this incident with our team members to see what went wrong and how we can handle such situations better from now on. Please feel free to reach out to us for further assistance, and consider giving us the opportunity to make it up to you on another visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2.1 star rating with 3,015 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.