This profile has been claimed by the business owner or representative.
Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were cracks and missing woodwork. Drop ceiling pieces missing. No electricity on one side of the room. Disclaimer posted for full refund if I didn’t stay. How do I get my money back
Business response:
Dear Rhoda, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
What i didn't like was that there were bugs in the room had to be moved to another room bugs again and the blanket waa dirty. The first room the bathtub was dirty and the floors in both rooms were nasty and to pay all that money it should have been better no bugs!!
Business response:
Dear Charmaine, Thank you for taking the time to share your thoughts and comments regarding your stay with us. We assure you that we take great care to maintain the highest cleanliness and pest control standards; therefore, we apologize for not meeting your expectations. We will work with our pest control provider and housekeeping department to prevent future problems. Thank you for choosing us, and we would be honored to welcome you back for another pleasant stay.SincerelyHotel Management
This is the worst hotel in Philly. Extremely dirty. Torn towels. No blanket. Dark corridors. Smelly rooms like rats are dead everywhere. Hot water doesn't work.There is a TV remote in the room but no TV. :-) I was told there is a pickup shuttle from airport (green van with logo on it). After 1 hour and 10 min wait and 5 phone calls with a receptionist telling me she has dispatched the pickup driver, I decided to take Uber. It was all lie. No shuttle. Later after I checked in and saw room and hotel condition, I wasn't able to... read more
Business response:
Dear Girmachew, Thank you for taking the time to share your thoughts and comments regarding your stay with us. We always strive to exceed our guests' needs and expectations; therefore, we apologize for any disappointment with the shuttle service. We will address this issue adequately to ensure it is not repeated. Additionally, your comments about the condition of your room have been noted, and we are committed to enhancing the overall guest experience by addressing these concerns. If we may be of any further assistance, plea... read more
Of all the hotels that I stayed in the last 15 years, this stands to be the worst. For 140$ dollars, i basically stayed in an abandoned house or something.
Business response:
Dear Vikas, We regret that we couldn't give you a better impression of our hotel, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management
Do not stay here. Staff was not friendly...no hello or welcome. Everything smelled awful. The room was dirty, bathtub grungy. There were cobwebs in the lampshade. There was a sign that said they had a 10 point cleanliness inspection, ending with a management inspection. Well....apparently that is not true. Unfortunately we were too late getting in to make reservations elsewhere so had to put up with the grumpiness. Will be avoiding this chain in the future.
Business response:
Dear Ricki, Please accept our apologies for your disappointment during your stay. We always aim to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize that we could not make that happen for you. The lack of hospitality from our associates and the condition of your suite you describe are unacceptable and not representative of our quality standards. We understand your frustration and have taken note of the concerns you raised to address them promptly. We hope you will c... read more
This hotel was a disaster. Broken furniture, disconnected phone, clogged bathroom drain, stains on the counter and the bathtub, no hangers or cups. A total embarrassment. We complained to the desk clerks—-they told us to file a complaint. Here it is.
Business response:
Dear Yuki, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We understand how important it is to have a clean and well-maintained room, and we’re sorry for being unable to make that happen for you. We have discussed your concerns with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope yo... read more
Truly the worst hotel I’ve ever stayed at. Incredibly dirty, lobby had multiple upset people who appeared homeless screaming obscenities with no staff getting involved. Receptionist was not as the desk and had to wait for 5-10 minutes for anyone to show up to check in. They seemed to be in a guest room across the hall? Very odd scenario. There was no carpet on the hallway floor, carpet tacks/nails were exposed. Ceiling tiles were missing. Toilet in the room has not been cleaned. Staff put a $100 hold on my card and said it w... read more
Business response:
Dear Kyle, Thank you for choosing to stay with us. Our top priority is to provide our guests with clean and well-maintained rooms. We understand that on this occasion, we failed to deliver on that promise. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. Your feedback is extremely important to us, and we want to assure you that we are taking the necessary steps to address the issues you experienced. Please note that refunds over 100.00 will be mai... read more
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2.1 star rating with 3,017 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.