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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was close to the airport which was convenient with the canceled and delayed flights. Room was double the price once getting there to check in. Horrible smell. Sign that said it was renovating due to a water leak. Garbage in hallway. People hanging out all around. Had to find a store to purchase sheets, blankets, pillows for the bed. Purchase cleaning and disinfectant supplies for the room.
Business response:
Dear Carlos, Thank you for your feedback regarding your recent stay. We sincerely apologize for the inconvenience you faced while staying near the airport. Your experience falls short of our service standards, and we genuinely appreciate your patience. Renovations can be challenging but are essential to maintain a safe environment. We'll use your feedback to improve, and we hope you consider us again in the future for a more enjoyable stay. Thank you for your understanding.Sincerely,Hotel Management
It was bugs everywhere in the kitchen area
Business response:
Dear Taylor, Thank you for choosing us and sharing your feedback regarding your recent stay. We're genuinely sorry to hear about your experience with bugs in the kitchen area. Your comfort is important to us, and we understand how this situation can be unsettling. We'll do our best to address the issue and ensure a more pleasant stay for our future guests. Thank you for your feedback, which helps us improve.Sincerely,Hotel Management
This was the worst hotel experience of my life. The building should be condemmed, literally. Filthy does not begin to describe the condition. This is not attributed to negligent houskeeping, the building is old and rundown. I was afraid to turn the lights off for fear of roaches coming out. The entire floor and room smells like an ashtray, supposedly it is a non smoking hotel. The ceiling on my floor was exposed, as in not there, wires and duct work were visible. Why the health department of Philadelphia has not shut this pl... read more
Business response:
Dear Nancy, Thank you for staying with us and sharing your feedback. We're sincerely sorry to hear about your disappointment with the condition of the hotel. We truly appreciate your feedback and understand your concerns. While we face some limitations due to the age of the building, we're committed to addressing these issues and making improvements. We value your comments and will use them to enhance our services and the quality of our accommodations. Your feedback is invaluable to us, and we hope you consider giving us ano... read more
The door into my room was so warped i had to throw my body into it to open and close. Only two very small pillows on the bed and the bed only had a sheet and a comforter cover. No comforter, no blanket. I was freezing had to turn heat to 78 and sleep in a hoodie. TV remote didn't work. Lamps didn't work. Alarm clock didn't work. I asked for a wake up call and it never happened. Thank God my alarm on my phone worked or i would have missed my flight. No ice machine which i needed because i had a procedure done and was supposed... read more
Business response:
Dear Christina, We're genuinely sorry to hear about the challenges you faced during your stay. Your experience does not meet our standards, and we appreciate you sharing your concerns. Please accept our apologies for the door, bedding, and room condition. We take your feedback seriously and will address these issues. We aim to ensure a more comfortable and satisfying stay for our guests, and we hope you might consider giving us another chance in the future. Thank you for your valuable feedback.Sincerely,Hotel Management
It was a dump
Business response:
Dear Anthony, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to welcome you back in the future.Sincerely,Hotel Management
Booked this place a month in advance. On the day of my arrival, they told me they were overbooked. Note, that they didn't even tell me, I had to call in to ask if they had a shuttle from the airport to the hotel. That's when they told me. So long story short, I didn't get a room and had to be re-located. This was at 12:30am. Never again.
Business response:
Dear Christina, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We completely understand your frustration and the inconvenience this caused you. Despite our best efforts, unforeseen circumstances can sometimes lead to an overbooked situation. Please rest assured that we take this matter seriously and are actively reviewing these concerns to minimize the chances of such incidents happening again. We hope you will give us another opportunity in the future.Sincerely,Hotel ... read more
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2.1 star rating with 3,017 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.