This profile has been claimed by the business owner or representative.
Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The stay conditions, including a $100 hold charge, were not properly explained ahead of time. Also there were no dishes, coffee maker, etc. in the room - guests had to ask for them, but when I went to the desk, there was no one there and the desk area was completely dark. The hallways were not well lit, and from a safety perspective, I was concerned because one of the exterior doors had been propped open with a rock. I would not stay at this hotel again.
Business response:
Dear Guest, Thank you for selecting us. We're sorry to learn about your unsatisfactory experiences during your recent visit. Your comments regarding your time with us are greatly appreciated, as they help us identify areas for improvement. We apologize for any confusion regarding the amenities at our hotel. We understand the importance of clear communication and will address this appropriately to avoid such misunderstandings in the future. Your feedback is invaluable to us, and we would be honored if you considered giving us... read more
The hotel should have been closed due to the state of it. Smelled funny, furniture was broken and stains on the mattress. I walked right back to the front desk after seeing my room and told them I was leaving.
Business response:
Dear Amber, Thank you for your feedback. We are sorry for the inconvenience caused in your room on arrival. We have strict quality control standards to prevent a situation like yours, but the cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this, and our housekeeping team will review the room. Further, we will instruct them to double-check the rooms before delivering them to the guest. We invite you back to experience the stay you expect and deser... read more
There was no toilet paper in the entire building. The shower was dirty and full of hair. The bed only had a sheet and a thin blanket. Only one light worked. The refrigerator didn’t cool. There was no hot water.
Business response:
Dear David, Thank you for reviewing the recent visit. Please accept our apologies for not providing you with a relaxed and comfortable time as you face various issues in your suite. Please allow us to check with the concerned team and address the concerns so this never repeats. Our front desk team can help you with such problems while with us. Please never hesitate to speak to them. We hope you will give us another chance to prove that we are committed to providing outstanding hospitality to every guest. We hope to see you a... read more
I got the room online and got here and there was a extra 100 dollar deposit that wasn't anywhere on the website.
Business response:
Dear Paxton, We appreciate you being our guest and sharing your feedback. We are sorry you were unaware of our deposit policy for guests who pay for their rooms in cash, and will be returned through check. We keep all our guests informed by having this information published on booking sites. We do hope you will stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management
Run from this place as fast as you can.
Business response:
Dear Michael, Thank you for choosing our hotel and sharing your experience. We are sorry we did not meet your expectations, and we apologize for any inconvenience you may have experienced while here with us. We hope you will visit us again for a much-improved stay. SincerelyHotel Management
Nothing is well taken care of. Hallways are very dirty and had many used towels and other items left outside rooms.
Business response:
Dear Will, We appreciate your feedback, and we sincerely apologize for the issues you encountered during your stay. Cleanliness and the overall condition of our facilities are top priorities, and we regret that we fell short of your expectations in this regard. Please know that we take your comments seriously, and we are working diligently to address the cleanliness and maintenance concerns you've raised. Our goal is to provide a comfortable and pleasant stay for all our guests, and we will use your feedback to improve our s... read more
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2.1 star rating with 3,017 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.