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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel is not clean, front desk service horrible
Business response:
Dear Stanford, We regret that we couldn't give you a better impression from the moment you arrived, and we are sorry that our front desk team fell short of providing the excellent service we strive for daily. Moreover, we apologize for the cleanliness issue with our hotel, and we will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations. We are committed to providing each guest with a seamless, outstanding sta... read more
Very dirty
Business response:
Dear Jelysa, Thank you for taking the time to leave a review. We sincerely apologize for the cleanliness issues you encountered during your stay. Our main objective is to provide a clean and comfortable environment for our guests, and we're disappointed that we fell short in this regard. We take cleanliness very seriously, and we will address this matter with our housekeeping team to ensure that such issues are not repeated in the future. We appreciate your feedback, as it helps us identify areas for improvement. We value yo... read more
Needed room clean mind my husband paid for 2 days prior. How van u say oh! We only clean every two weeks. Wjatbu needs bedding towels ? I can give it to u . You change it n bring it back doen n put n this thingy next to laundry room. Would have checked out , however it waa to late, had paid & im disabled with a treacheotomy n had limited funds due to my expected travel back to New Jersey. Computer check in training a must. Housekeeping a must. ( health hazard) made me so uncomfortable as to wow we been sleeping on this bed �... read more
Business response:
Dear Laura, We appreciate your review and are sorry you experienced issues with our service and housekeeping. Please note that our housekeeping services are only conducted for eight or more nights to ensure guests' privacy during extended stays. However, we are happy to provide this service at your request for a minimal fee. We offer fresh towels and amenities, which are always available upon request. Your feedback is important to us, and we have shared it with our team to make improvements. Thank you for choosing to stay wi... read more
Run down and in disrepair. Will never return.
Business response:
Dear Sharon, We are sorry to hear that your recent stay with us did not meet your expectations, and we apologize for any inconvenience caused. We are committed to providing a comfortable and enjoyable experience for all of our guests, and we understand that the condition of our property is an important factor in achieving this goal. We will investigate the matter and take appropriate action to address any issues that need to be resolved. Thank you again for your valuable feedback. We will follow up on your concerns to ensure... read more
We waited 1 hour to check in because the rooms weren't ready-they were understaffed-@ building 8880. The person at front desk had no multitask skills. Making us 1 1/2 hour late to a wedding 10 minutes from the Hotel. There was a lobby full of people waiting to check in and, because 1 person had a problem with the credit card transaction, we all had to wait and wait. After much complaining from all on the line when we were finally tended to and advised we were in the same hotel 9000 across the lot. We get to the right hotel t... read more
Business response:
Dear Sergio, We regret that we couldn’t give you a better impression from the moment you arrived and for the frustration caused by waiting in line to be checked in. In high occupancy times, slight delays can occur, and we want to extend our gratitude for your patience with this situation. Furthermore, we understand how important it is to have a clean, well-maintained room free of smoke, and we’re sorry for being unable to make that happen for you. We have discussed your concerns with our housekeeping and maintenance team to ... read more
Property was dirty. Tub had ring in it shower curtains dirty. Microwave did not work. Very disappointed spend few dollars more stay at better hotel. Will not recommend or stay here ever again.
Business response:
Dear Pandemic, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We understand how important it is to have a clean and well-maintained room, and we’re sorry for being unable to make that happen for you. We have discussed your concerns with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hop... read more
It all depends on your expectations. I have decided, based on this most recent stay, to pay more next time to better meet my expectations. The price was right. The room had a phone, but the phone didn't have a cord connection the hand piece to the phone. There was no remote control in the room...had to use the buttons on the side of the TV. Climate control in the room worked perfectly, thank you.
Business response:
Dear Ross, Thank you for the honest feedback It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2.1 star rating with 3,017 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.