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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I Survived the Night, but Woke Up W/the Munchies. The person at the front desk was pleasant & professional. It was all downhill from there. The hotel was dirty, the room had furniture from the Reagan administration. The entire hotel smelled like both sweat & marijuana. The marijuan smell was so bad through the night, it woke me up three times. (I guess that was the eco-friendly part). There were holes in the wall, a broken light. A missing closet door. The toilet seat was , at best loose… didn’t try to see how bad it really ... read more
Business response:
Dear Guest, Thank you for your review of our hotel. We appreciate you enjoyed the service provided by our front desk associate. However, we apologize for falling short of your expectations, and we are grateful that you brought these concerns to our attention. We will address these issues immediately. We would like another opportunity to demonstrate our commitment to providing outstanding stays to our guests.Sincerely,Hotel Management
I’m so angry with Travelocity they booked me here stead of embassy suites which was the hotel I selected. This dump is right behind embassy suites but they are full. Also this hole has No airport shuttle as it claims I better get my refund very very quickly from Travelocity
Business response:
Dear Douglas, Thank you for taking the time to leave your feedback. We apologize for the concerns you had with your booking. Unfortunately, financial inquiries on reservations made through a third party, a prepaid booking site, must be made through them, and we suggest you contact them directly. If we may be of any assistance, please feel free to reach out to us at the hotel. We hope you will consider staying with us again in the future. Sincerely, Hotel Management
It was DIRTY! Hair in the bathroom, floors in the hallways and rooms dirty. The bed was clean thank goodness (crappy bed in my opinion) but it was at least clean.
Business response:
Dear Hope, We appreciate you being our guest and leaving valuable comments. We take cleanliness as our top priority; therefore, we apologize for your disappointment with the cleanliness issues that compromise your stay. We will certainly pass along your feedback to our housekeeping team, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely,Hotel Management
The property was not well kept.
Business response:
Dear Donna, Thank you for the feedback about your stay at our hotel. We strive to provide our guests with all the comforts of home; therefore, we are disappointed to hear we did not meet your expectations regarding our property maintenance. Please accept our apologies, as we never meant to disappoint our guests. We will address the issues with our team, and we are also happy to share that various parts of our hotel are scheduled for renovation soon. We hope you will revisit us to see the progress we are making. Sincerely,Hot... read more
The room have food on the floor and was not in good repair. The hallway was dark and dirty. The front desk staff was not available most of the time to answer the phone or even where you could communicate with them(stayed in the back room).
Business response:
Dear Jennifer, Thank you for posting your kind review. Our goal is to provide an exceptional experience for each of our guests, so it is disappointing to read your comments about the cleanliness issues and the staff not being available to attend to your needs. We will address the issues and ensure this does not happen again; we hope you give us another opportunity to redeem your confidence in us again.Sincerely,Hotel Management
This hotel was absolutely disgusting. We paid for a non smoking room and received a room that had a VERY strong smoke smell. They ended up switching our room at 2am and the second room was no better. There was no comforter on the bed in either room. When we were checking in, the lady was on the phone with a customer and was rolling her eyes the entire time on the phone. The room was filthy dirty. The towels in the bathroom had stains all over them. I would not recommend this place to anyone.
Business response:
Dear Kyle, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for the inconvenience caused by moving to another room. We understand how important it is to have a clean, well-maintained room free of smoke, and we’re sorry for being unable to make that happen for you. Moreover, we regret that our team was not as responsive as they should have been in addressing your concerns. Please be assured we will address these issues with the conce... read more
I needed a place in a short time frame, outside pictures seemed nice. Inside the place was dark, old, and dirty. There was no blanket on the bed and the one they gave me was old and hard. The fridge had very nasty stains on the front of it. I was VERY disappointed for the price they charged!! I didn’t feel safe there.
Business response:
Dear Perrise, Thank you for reviewing your time with us, and we are disappointed with the unsatisfactory stay. We apologize for any items that were overlooked in the preparation of your room. Your feedback helps us identify ways to improve our overall service; we are grateful for that. Our housekeeping team is working on your issues, as our hotel's cleanliness is a key priority; we regret that this was your experience. We appreciate your business and look forward to seeing you again for a better experience. Have a great day!... read more
BIG DISAPPOINTMENT I was looking for a quick getaway with my wife and I chose here because it looked inviting, comfortable, and clean. It is the total opposite. The carpet is badly soiled, spots everywhere. Mouse traps on the floors and in the cabinets. The mattress was sunken in with a thin blanket. The top of the refrigerator was so dusty. I couldn't sleep because I thought something was going to crawl on me like some bedbugs. Oh and you have to pay for parking. I wanted to leave so bad but I couldn't get a refund because ... read more
Business response:
Dear Guest, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. Also, your remarks to update the rooms are shared with the concerned team. Our front desk team is available to help you round the clock. Please accept our apologies, and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2.1 star rating with 3,017 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.