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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
1st night 1st room was great but no garage cans in room, they had larger trash cans in stairwells which made hallways smell like garbage. 2nd night 2nd room No batteries in TV remote, no chairs in room to sit on only bed, only one set of lights worked in room, plastic left on an unmade messy bed and to top all off smoke alarms were blarring for almost 2 hours on a Monday morning starting at 9a.m. Unfortunately I was also not told about a $100 deposit that is added to your total which you get back days later and had to pay $1... read more
Business response:
Dear Marcy, We want to thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback, and we are sorry that your stay was not the pleasant experience you deserved. We take all feedback seriously and assure you that your comments have been shared with our team to ensure similar issues are not made in the future. We are working hard to improve our services and products, and we would be honored to have you stay with us again.Sincerely,Hotel Management
We didn’t like anything about the property. We were double charged for a deposit, the room had no phone, no remote, no Kleenex, no hangers, was dirty and rundown. The carpet was disgusting. The washroom faucet was loose. What more is there to say?
Business response:
Dear Robert, We are sorry to hear about the issues you faced during your recent stay at our hotel. We take cleanliness and guest comfort seriously, and we will address these issues with our housekeeping team to ensure that they are rectified. We will also address your concerns regarding the double charge for the deposit to get it resolved promptly. We are committed to providing our guests with a comfortable and enjoyable stay, and we would love the opportunity to show you that we can deliver on that promise.Sincerely,Hotel M... read more
Alarm was sounding in the lobby that couldn't be silenced. There was only a single chair and side table in the lobby area. Although I called to let them know that my flight arrived after midnight, they didn't assign a room like I asked and my reservation was cancelled. I had to spend an hour on the phone with expedia support at 2 AM in the morning to resolve the situation. The rooms were dirty and there wasn't a shower curtain. I guess on par for a 2 star hotel.
Business response:
Dear Tomas, We are sorry to hear about the issues you faced during your recent stay at our hotel. We understand how frustrating this must have been for you. We assure you that we will share your feedback with our team to ensure that similar issues are not repeated in the future. We appreciate your valuable feedback. We are working hard to improve our services and facilities, and we hope to have the opportunity to make it up to you in the future.Sincerely,Hotel Management
Dirty. Absolutely horrible. First room not cleaned. Second room not much better.
Business response:
Dear michael, Please accept our apologies for not meeting your expectations. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our head of housekeeping and with the department associates to ensure this is resolved. We appreciate your patience and for bringing this to our attention. We would welcome another opportunity to show you the outstanding stay you deserve, and we do hope to welcome you back again soon. Sincerely,Hotel Management
Dirty bathroom, broken furniture which had exposed hardware. All around unclean environment.
Business response:
Dear Erica, Thank you for leaving these valuable comments regarding your time with us. We are very disappointed to hear about the concerns you experienced. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We will address this immediately and genuinely appreciate your bringing this to our attention. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing. Sin... read more
The shower didn’t have a curtain. The bathroom sink was stopped up. The remote didn’t work to the TV. I had to check out early to go home and get myself together.
Business response:
Dear sharon, We apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly cleaned and inspected before allocating them to future guests. We are disappointed you had to leave us earlier than expected. Although your experience is not typical, we have room to improve, and you are assured that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city.Sincerely,Hotel Manag... read more
I didn’t even go up to my room. I left as soon as I checked in with the front desk and found another hotel. The place was filthy, falling apart and clearly very dangerous. My dads room had a medal bar across it where it was attempted to be repaired from previously being broken into.
Business response:
Dear Haley, Thank you for reviewing our hotel. Please accept our apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all our employees, and we do not take cleanliness issues lightly. We will address this matter with our housekeeping team to ensure changes are made immediately to solve these problems. Again, we are sorry, and we hope you will stay with us another time so we can provide you with a more satisfying experience.Sincerely,Hotel Management
Horrible service, not accommodating or any care or regard for guest safety
Business response:
Dear Morgan, Thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We strive to provide outstanding hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services in the future. We are truly sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management
Not clean
Business response:
Dear Charlotte, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and comfortable environment. However, we apologize for falling short and regret that this issue compromised your stay. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2.1 star rating with 3,017 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.