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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
scary place...beyond imaginable....we didn't sleep...sad. .
Business response:
Dear Robert, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Our goal is to provide an exceptional stay for our guests, so we apologize this was not your experience. Thank you for choosing us for your visit. We hope you will allow us to redeem ourselves in the future. Sincerely,Hotel Management
DO NOT STAY HERE. Several of my towels had blood stains on them, there were more than several cigarette burns throughout the room, and my favorite part was the shower had NO CURTAIN! There was about an inch of water on the floor after I showed. And I dried off with a box of tissues since there was no way I was using the towels.
Business response:
Dear Thomas, Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Please be assured we will address these issues with the concerned individuals for improvement, and we hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management
There were bugs and reeked of smoke. We ended up leaving after being there for 10 min.
Business response:
Dear Abigail, We regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. We wish we could have had the opportunity to address your concerns while you were still here, and we're sorry you had to cancel with us. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make this happen for you. We hope you will give us another opportunity so we can leave you with a much better i... read more
There was a $100 deposit fee that was not mentioned on Expedia. Room smells like cigarette smoke. Hallways were dim and really sketchy. It is unclear if the bedding is clean. The towels have hair on them. Floors in the room are noticably dirty when walking around barefoot. This location feels extremely unsafe.
Business response:
Dear Zachary, We regret that we couldn’t give you a better impression from the moment you checked in, and we apologize for any frustration caused by our deposit policy. We will address this issue appropriately to ensure our guests are well-informed about our policy and to provide a smooth reception every time. Moreover, we apologize for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We understand how important it is to have a clean, well-maintained room free of smoke,... read more
The young lady who checked us in was great. Thats where it ends. The place was dirty the sheets smelled like cigarette, the carpet had red stains. The smoke detector was on the floor behind the tv and it was beeping all night
Business response:
Dear Ruben, Thank you for staying with us and sharing your review. While we are pleased that you appreciate our front desk associate's hospitable service, we apologize for your suite not being up to your expectation and for the inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Please be assured we will address these issues with the concerned individuals to ensure all rooms are thoroughl... read more
The staff was uninterested and not polite. When answering a question one staffer was downright rude. The room was shabby and smelled of carpet cleaner. I felt unsafe in the place and didn't even take a shower. I slept in my clothes trying not to touch anything and left at the crack of dawn. I will never stay there again.
Business response:
Dear Denise, Thank you for sharing your feedback. Please accept our sincerest apologies for the inconvenience you encountered while with us. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and responsive, friendly staff. After reading the details of your experience, we regret this was not the case for you. We are deeply sorry that our staff was not as responsive as they should have been in addressing your concerns. We have shared your comments with our team so we can take the appr... read more
They charged the wrong card. The room smelled terrible. The hallways looked like they hadnt been vacuumed in weeks
Business response:
Dear Joseph, Our team strives to ensure a satisfying experience for every guest, and we regret failing to meet your expectations or our high standards. We have discussed with our housekeeping team to avoid such oversights while servicing our guest suites. Further, please reach out to us directly so we can review your charges and assist you in any way we can. We hope you will consider revisiting us and allowing us a chance to redeem your confidence in our hotel.Sincerely,Hotel Management
We stayed at this place the other night. The smoke alarm kept going off no coffee, no tea no breakfast it was really filthy.
Business response:
Dear Jeffrey, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2.1 star rating with 3,017 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.