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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property manager was great Ms Angie
Business response:
Dear Joseph, Thank you for choosing us. It is glad you had some great encounters with our associate, Angie. However, we apologize for not meeting your expectations. Your comments are critical and shared with the team to address adequately. Please revisit the next time you are in the area for a flawless experience. Sincerely,Hotel Management
This is a dirty, smelly, and unsafe hotel .
Business response:
Dear Stephen, Thank you for your visit to our hotel. We strive to create a memorable, comfortable stay for every guest; therefore, we apologize for the issues you had in your room which impacted your overall time with us. Your valuable feedback will help us continually strive to improve our guest experience, and our housekeeping team is reviewing the room and ensuring it is corrected and fixed. We look forward to providing you with the outstanding stay we are known for the next time you are in the area.Sincerely,Hotel Manage... read more
I’m not sure where to even start. Bed was broken. Trash everywhere. No shower curtain. Drain clogged. Dirty hotel do not recommend
Business response:
Dear Ehren, Thank you for staying with us. We apologize that our housekeeping staff overlooked some areas in your room preparations that do not meet our standards; therefore, we are very disappointed that this was your experience. We have noted your observations and concerns about improving the mentioned spots. Please revisit, and we are confident you will enjoy the exceptional stay you deserve. Sincerely,Hotel Management
There was not even a paper cup in the Room no Ice machine The drawer was hanging .. It was the worst I’ve never have spent a night in such a nasty place.. Then after I booked with you they made me put 100.00 Deposit which has not been given back Horrible..
Business response:
Dear Pamela, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our team always appreciates knowing where to redirect our focus to strengthen our hospitality effor... read more
First impression is important. When I enter the lobby was dirty, I tried to ignore it and still confirm my room, I took my belongings to the room and the room SMELL TERRIBLE, it stinks 😷 with Oder and cigarette scent. So I called the front desk if it could be cleaned or we could we moved to another room I was told there was no housekeepers and no room and I won’t be charged. But am waiting to see my refund
Business response:
Dear Sayonon, Thank you for staying at our hotel. We apologize we did not meet your expectations and that you could not enjoy your time with us. Your remarks are shared with our housekeeping team for quick review and action. Our front desk team can help you; don't hesitate to get in touch with them for further assistance. We appreciate you taking the time to share your concerns, and we hope to accommodate you again in the future.Sincerely,Hotel Management
Hotel looks ok from the outside. Had a 4th floor room. The elevators smelled like weed, the hallways reeked of cigarettes. Room was outdated, dirty, and in generally bad condition. There are Nicotine stains dripping from bathroom walls and ceiling. Refrigerator was poorly spray painted white, with overspray visible on the floor. Furniture was beat up and falling apart.
Business response:
Dear Jimmy, Thank you for choosing us and sharing your remarks. Our team strives to ensure each guest has a pleasant stay, so we apologize for not delivering. Thank you for pointing this out, as it will help us improve. Your remarks are shared with our housekeeping team to further work on the missed area. Our front desk team has the answer to all your problems during your time with us. We hope you consider this an isolated incident and stay with us again.Sincerely,Hotel Management
No hot water and stove top did not work.its suppose to be like a mini apt for "extended stay",how could you with no hot water. Very "old" looking facility, like it hasnt been updated since 1980
Business response:
Dear Edmund, Thank you for being our guest. We are sorry we did not meet your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Also, we regret your discomfort in your room due to maintenance issues. Our te... read more
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2.1 star rating with 3,017 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.