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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poorly run. Pay your money, take your chances. Would not stay there again.
Business response:
Dear Peggy, Thank you for choosing us and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We regret that you could not enjoy your time with us. Please revisit us and give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management
This property is old and run down. Shower was stained, bathroom sink had cigarette burns. Carpet had animal stains everywhere. Kitchen was old and unfurnished. Furniture stained. Dresser had broken drawers. Never again.
Business response:
Dear Ed, Thank you for being our guest. We are sorry we did not meet your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Please allow us a second chance to host your visit and provide a memorable trip. S... read more
Bathroom was not cleaned at all tub used soap still in shower, no clean face rags
Business response:
Dear Sonya, Thank you for being our guest. We regret your room was not spotless and fresh, which resulted in a disappointing stay. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our team to reiterate the importance of our daily checklists to ensure this isn't repeated. Our front desk team works 24 x 7 to help you. We hope you will give us another opportunity to provide a better experience on your next ... read more
Gross. Unmade bed. No comforter.
Business response:
Dear Adam, On behalf of our team, we appreciate your choosing to stay with us. We apologize for not meeting our promise of providing clean and fresh accommodations. We have informed our housekeeping staff about your feedback, and they will address the issue. We are excited to have you as our guest again and committed to providing you with an exceptional stay experience.Sincerely,Hotel Management
This is the grossest and least comfortable hotel I’ve ever stayed in. There was a guard in the lobby, which was disconcerting. The filth was shocking. Layers of it everywhere. Fixtures broken, furniture broken, mattresses encased in thick clear plastic, floor turned the bottom of my socks black. 1 pillow, no blanket, no shower curtain. Scum and splatter on walls.
Business response:
Dear Katie, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
Systems down from 1‐2 am i was delayed and had to wait a hour to check in . Also snelled like smoke and dirty
Business response:
Dear Mordechai, Thank you for your feedback. We apologize for the inconvenience caused during your check-in process due to system issues. We also regret not providing a clean and comfortable atmosphere during your stay. We have promptly informed our team about your experience, and they will take appropriate action. We look forward to having you as our guest again and ensuring that you have a perfect stay that meets your expectations.Sincerely,Hotel Management
The room was old and felt dirty and uncared for. The kitchen was in need of repair - there was nothing in the kitchen - not even a plastic cup. The TV had no remote so was unusable. The curtains were bulky and dark and looked unclean. I was so uncomfortable that I got up as early as possible and left.
Business response:
Dear Janet, Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We understand how important it is to have a clean and well-maintained room, and we’re sorry for being unable to make that happen for you. We have discussed your concerns with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope you will allow us to redeem ourselves in the future.Si... read more
They did not stock enough food for everyone to get breakfast. The bed/sheets were clean, but the room needed to be vacuumed. Also mold and peeling paint on the bathroom ceiling. No drain stoppers in the tub or the sink. Very disappointed!
Business response:
Dear Susanne, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Moreover, we apologize if our complimentary grab-and-go breakfast offerings did not meet your satisfaction. We have taken note of the concerns you raised to address them adeq... read more
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2.1 star rating with 3,017 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.