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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I liked the kitchen had everything needed to make a meal, but i did not like that i was obligated to give a $100 deposite with out a previous notification, and that i had to pay to use there parking with out no previous notification, there only was 1 pillow we called to ask for 1 more and they never brought it, the towels were old and a bit nasty, and Im still waiting to have my deposit returned.
Business response:
Dear Betzaida, We are truly sorry your stay was anything other than perfect. The details of the deposit and parking charges are posted on our website so guests can have this information before booking with us. We apologize if this was not adequately communicated to you. The deposit is usually refunded within 14 days post departure. If you do not get it within this time. Please feel free to reach out to us so we can check on the same. Also, we regret your disappointment with the lack of amenities. We are looking into this to ... read more
The room was dirty and the staff was unavailable
Business response:
Dear Davon, Thank you for taking the time to review your stay with us. Our team works hard to give our guests a clean and comfortable environment; therefore, we regret not living up to our commitment. The lack of responsiveness of our staff and the condition of your suite you describe is unacceptable and not representative of our quality standards. We are meeting with our staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We hope you will give us anoth... read more
The tub was black, the linen was dingy the chair was filthy we checked in then checked out within the hour
Business response:
Dear Lauren, We are sorry that we failed to meet your expectations and hope you will accept our apologies for what transpired. Providing clean and comfortable accommodation is one of the top priorities, and we regret your suite was not spotless and fresh on arrival. We have discussed your feedback with our housekeeping and maintenance team to ensure all rooms are thoroughly cleaned and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you have our assuran... read more
This room was not clean at all. The window was broken and stuck open, and everything was grimy and sticky.
Business response:
Dear Lindley, Thank you for taking the time to review our hotel. We realize the importance of first impressions, and fresh, clean accommodations must set the tone for a great stay. We apologize for any oversights in your room's preparation. Your concerns have been shared with the proper individuals, and we are grateful for the feedback. We appreciate your feedback and hope you will consider us again when you return to the area.Sincerely,Hotel Management
Hotel was terrible, lights broken, roach in the kitchen , windows broken . Spoke with manager and was told I was getting a refund but never got it.
Honest review The staff is extremely rude, unprofessional and unhelpful. And don’t let get started in the cleanness of the place. It’s a completely skip. drug junkies’ dream hangout. A sight to behold. Especially is you’re planning to arrive late a night.
Business response:
Dear Alek, Please accept our apologies for any frustration caused by the mentioned issue. The lack of hospitality from our associate and the condition of your suite you describe are unacceptable and not representative of our quality standards. We are meeting with our staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candi... read more
My plane was late and my reservation was not held for me. The lady at the desk would not hp me find another hotel. She just said “not my job”. The area was dark and my can had left. There was no airport shuttle and the first can tide cost me $30. I then walked a couple of blocks to another hotel who help me. I will never stay at Extended Stay hotels again and promise to spread the word about the experience I had.
Business response:
Dear Roberta, Thank you for reviewing your recent visit to our hotel. We sincerely apologize for the issue regarding your reservation and even more so for how our staff handled your situation. We understand your frustration and assure you this is not usual for us. However, we always aim to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We hope you will allow us to make it up to you on a future visit.Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2.1 star rating with 3,017 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.