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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Employees smoking cigarettes in stairwells. The stairwell smelled terrible and a staff walked in my room “by accident” and also hong around my room for a good amount of time the whole hotel was odd I would never stay again and someone told us they left because of a bed bug problem
Business response:
Dear Rahjanae, We sincerely apologize for our staff's behavior. Please be assured we are looking into the matter to see what went wrong, as our team is trained to respect our guests and treat them courteously. What you described does not meet our hotel's service standards and is not the impression we want our guests to have. We would appreciate you giving us another chance to demonstrate the type of service you should always expect from us.Sincerely,Hotel Management
Not clean dust everywhere not good
Business response:
Dear Isaac, Thank you for staying with us and posting your review. We are genuinely sorry for the cleanliness issues with your guest room and any oversight in our hotel area, and remedial steps within our housekeeping department are underway to ensure this does not happen again. Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. We hope you will reconsider staying with us again when you return to this area.Sincerely,Hotel Manageme... read more
Property reception area was very basic and uninviting, service was slow, corridors were dirty and smelly, room was drab, bed was not made, no provision for drinking water. Left five minutes after checking in.
Business response:
Dear Graham, Thank you for being our guest. We apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will return so tha... read more
Absolutely horrible hotel. Walked into the room and smelled like smoke not to mention half the cabinets and curtains were missing. If that wasn’t bad enough the door to the hotel room wouldn’t close and when addressed with the staff it seemed to be a common thing. Immediately asked for a refund after seeing the room and was less than thrilled with customer service. Left and went to a different hotel within 20 mins of being on the property. Absolute dump no idea how it’s in business and would like a refund as soon as possible... read more
Business response:
Dear Nicholas, Thank you for your review, as we value our guest's comments and opinions. We are sorry to read about the issues during your visit and are grateful for your patience. Your feedback is already shared with our concerned team for improvement. We want an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely, Hotel Management
Room isnt what the pictures shows
Business response:
Dear Don'Shay, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Sincerely,Hotel Management
No me devolvieron el depósito que tuve que dar sin previo aviso
Business response:
Dear Mercedita, Thank you for choosing us. We are sorry that your experience with us this time was not as desired. Please allow us to review this with our team; in the meantime, you are always welcome to reach out at the hotel. We hope to serve you again with better hospitality and good memories.SincerelyHotel Management
This place was disgusting. If I didn't arrive so late I would have gone somewhere else.
Business response:
Dear Daniel, Thank you for staying with us during your recent visit to our area. We appreciate your review and hope you will accept our apologies for the inconvenience caused while you were here. Please let us know where we need to improve so that we will provide you with the exceptional service you deserve on your next visit.SincerelyHotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2.1 star rating with 3,017 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.