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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very bad experience. Disgusting place to look at, felt itchy after sleeping one night! Never again!
Business response:
Dear Leticia, Please accept our apologies for not meeting your expectations. Your feedback is important to us and we have instructed our housekeeping to review the room and get the deep cleaning done as a precaution. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known. SincerelyHotel Management
It was nasty the bed had hold in t
Business response:
Dear Tim, Thank you for sharing your experience about your recent stay. We are disappointed you were not happy with the bed in your suite, which impacted your getting a restful night's sleep. We value our guests and their recommendations and will share your comments with our leadership team. Thank you for being our guest, and we would love the opportunity to welcome you back soon. Sincerely,Hotel Management
They overbooked so there was no room for me when I showed up. Lady just said "Yeah its overbooked, there's no room" and that was it
Business response:
Dear Pat, We are sorry for your experience on arrival and that you could not stay with us this time. Please give us some time while we review our process, so this situation is better handled in the future. Please allow us to host you again. Sincerely,Hotel Management
This place was filthy. Made you place $100 deposit on the room, i dont know why! The furniture was broken, carpet stained very badly. The hallways had trash in them and you could tell that there were long term residents living there. I am ok with not staying in a 5 star place, I am ok with staying in a place that just provides one bar of soap and cheap towels, BUT this place is a total dump.
Business response:
Dear Catherine, Thank you for taking the time to share your review. Our goal is to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize this was not your experience. We are sorry that you were unaware of our deposit policy and apologize for the inconvenience caused during check-in. We tried to keep our guests informed about our deposit policy by publishing this information on our booking sites; we regret that you didn't notice this before your arrival. Thank you for be... read more
They stole my money without providing me the service
Business response:
Dear Ezekiel, Thank you for sharing your review. We genuinely care about delivering excellent service and ensuring our guests' comfort, so we are sorry for not meeting these expectations. Please feel free to reach out to us at the hotel so we can assist you further. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
Not a good hotel smells bad
Business response:
Dear Ilora, we apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management
staff was ok. they weren't rude but the cleaning crew could have done better. specifically the bathroom
Business response:
Dear Jose, thank you for selecting our hotel and taking the time to write a review. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. We appreciate your kind comment about our staff, and we hope you will return for another visit. Sincerely,Hotel Management
This property is beat up, kind of gross. No airport shuttle.
Business response:
Dear Kelly, thank you for taking the time to review your experience with us. We apologize for not meeting your expectation and for any inconvenience you may have faced. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity in the future.Sincerely,Hotel Management
It's wasn't nothing like it explain on Expedia , they didn't acknowledge anything that was listed , the pricing wasn't even clear never knew it wasn't clear you had to pay an extra 100 dollar for a deposit, and it's like a living place for people who don't reside in an apartment, ppl moving things in , people shopping with so many groceries , and ppl hanging out in the lobby I'm assuming because their friends work there but I was so uncomfortable and safe I was in Philadelphia until next Sunday but I couldn't stay there so I... read more
Business response:
Dear Shirley, thank you for being our guest and reviewing our hotel. We are sorry that you were unaware of our deposit policy and apologize for the inconvenience caused during check-in. We tried to keep our guests informed about our deposit policy by publishing this information on our booking sites; we regret that you didn't notice this before your arrival. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We are sorry we could not resolve these issues while you were... read more
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2.1 star rating with 3,017 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.