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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It smelled like cigarettes and the water didnt work.
Business response:
Dear Kevin, Please accept our apologies for not meeting your expectations during your recent stay. We understand how important it is to have a clean room and one that is also free of smoke, and we’re sorry for not being able to make that happen for you. Moreover, we apologize for the water issue and regret not being able to resolve everything to your satisfaction. We can do better, and we hope you will allow us to redeem ourselves. Sincerely,Hotel Management
The hotel is filthy and smells terrible and only had one pillow
Business response:
Dear Anna, Thank you for staying with us. Thank you for sharing feedback about your recent stay. We understand the importance of a fresh, clean hotel for a wonderful stay; therefore, we regret this was not your experience. Our hotel is committed to ensuring the cleanliness of all guests, and we will ensure this is addressed appropriately. Our front desk team can help you 24 x 7 to improve your time with us. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Si... read more
This was one of the worst experiences I’ve ever had at a hotel. The staff got into a verbal altercation in front of me threatening to fight each other. The furniture was broken, the shower was dirty. It was overall loud and uncomfortable throughout my entire experience. We arrived back at our hotel, one of the nights late, and there was no one at the desk to help us as we got to our room with the card not functional additional to the non-functional key card. The handle is also broken. It took 20 minutes to find somebody to h... read more
Business response:
Dear Vincent, Thank you for being our guest. We are sorry for the inconvenience caused to you at our hotel. Your concerns should have been addressed while you were here, but we regret we missed doing so. We are taking this as a training tool for serving our future guests. Providing an exceptional experience in all areas of the hotel is our priority. We value your problems and observations and will discuss them with our concerned team to work on improvement and ensure such incidents never repeats. Our housekeeping and mainten... read more
For a non smoking facility it sure reeked of smoke. Our friends who joined us the next night weren't able to enter their room until hours after check in because it wasn't cleaned, but when they entered, the room was unclean and the shower unusable. Our room was fine, but we had to buy an air-wick to get the smell out. It worked for what we needed, but would not recommend seeking this place out.
Business response:
Dear Dixie, Thank you for choosing us. We are sorry for your and your friends' experience at our hotel. Our team works hard to provide every guest with spotless, fresh accommodations; therefore, we are disappointed this was not your experience. Although we are non-smoking hotels, we have designated areas for the guest to smoke as we want this not to affect our non-smoking guest and their privacy. Also, we have informed our housekeeping team to revisit the room in question and address it. In response to your feedback, we will... read more
I reserved and paid for 2 rooms a month in advance. I called earlier in the day to confirm my reservation. I was told they were sold out and it would be important to show up before midnight. When I arrived prior to midnight, I was told that they gave my rooms away and had none available for me. I asked what I was supposed to do as we had nowhere else to stay. The employee told me there was nothing she could do and it wasn’t her problem. She went in her office and closed the door. She left us quite literally in the cold with ... read more
Business response:
Dear Beth, We are sorry for the frustrations caused when you did not find your room on your arrival, and on top of it, our team was not helpful. Please ensure this is different from what we desire for our staff, and we will address this so that this is never repeated. Please give us another opportunity to have you as our guest, and we are confident we can replace this experience with a much more positive memory!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2.1 star rating with 3,017 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.