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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My room was dirty I only stayed for about an hr I needed to shower and the water was cold the bathroom had long hair all over no trash can and pee on the bottom of the toilet the hall ways was filled with trash and dirty bedding I really want my money back this was very dissatisfying and I think the cleaning staff should do a little better also the bed didn’t have and protection just one fitted sheet and and a thin blanket it looked like a old 90 early 2000s room
Business response:
Dear Nylajah, Thank you for your recent visit and your feedback. Our team strives to ensure each guest has an exceptional visit; therefore, we sincerely apologize for the housekeeping issues while staying with us. Your concerns have been shared with the proper individuals, and we are grateful for the feedback. What you experienced is different, and we would love for you to give us another try to show you our commitment to exceptional hospitality.Sincerely,Hotel Management
Hidden deposit fee of $100 and car parking fees.
Business response:
Dear Karl, We are sorry you were unaware of our deposit and parking policy and apologize for the inconvenience caused during check-in. We tried to keep our guests informed about our deposit policy by publishing this information on our booking sites; we regret that you didn't notice this before your arrival. We will address this issue appropriately to ensure our guests are well-informed about our policy and to provide a smooth reception every time they book at our hotel. We hope this unfortunate situation will not prevent you... read more
This hotel is used for family shelter and/ housing voucher overflow.
Business response:
Dear Nyounti, Thank you for reviewing our hotel. Please accept our apologies for your experience at our hotel. We aim to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
Never to go to that hotel. It’s not a good condition place. It smell smoke all over the place.
Business response:
Dear Marian, Thank you for your feedback about your stay. We are sorry for the inconvenience you experienced. We are a non-smoking hotel, but on rare occasions, we have violators of this rule. We appreciate you bringing this to our attention so we can address it immediately. Thank you for staying with us, and we wish you all the best with your travels.Sincerely,Hotel Management
It was very dirty
Business response:
Dear Julia, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and comfortable environment. However, we apologize for falling short and regret that this issue compromised your stay. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management
The pictures online do not do this place justice. No one was at the desk when we arrived and we had to wait ten minutes. It was extremely dirty and smelled like weed in the room. There were many damaged items in the room that was very bad to being able to rent this room out. The outlet was hanging out of the wall, the fridge was dirty and had stains on it, the cabinet drawer was missing. The room was not vacuumed and the chair in the room was dirty. Would not stay here again. There was also no one at the desk when we checked... read more
Business response:
Dear Tabitha, We strive to provide every guest with a clean and comfortable room; therefore, we are disappointed to hear this was not your experience. Please accept our apologies for the concerns you had with your room. We take the cleanliness of our suites and the entire hotel very seriously, and we will address this with our housekeeping department to ensure this does not happen again. We hope this unfortunate situation will not prevent you from staying with us again, as we would welcome the chance to show you the great vi... read more
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2.1 star rating with 3,017 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.