This profile has been claimed by the business owner or representative.
Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was great but it’s very unclean
Business response:
Dear Katherine, Thank you for choosing us. Despite the concern you mentioned, we are glad you had a great stay. We understand the importance of having a clean and fresh accommodation. Please accept our apologies for the inconvenience caused. Your remarks are passed to our concerned team to address and improve this for future guests. Please revisit us and enjoy an exceptional stay. Sincerely, Hotel Management
You overbooked. I didn’t have a room
Business response:
Dear Keith, We are sorry for your experience on arrival and the frustration you must have felt. Please allow us to recheck our process so that this never happens again. We hope you will give us another opportunity to accommodate you, and we are confident we can replace this experience with a more positive memory!Sincerely,Hotel Management
Need a refund they oversold and won’t allow for checkin
Business response:
Dear Brenda, We are sorry for your experience on arrival and the frustration you must have felt. Please allow us to recheck our process so that this never happens again. You are always welcome to reach out to us for further assistance. We hope you will give us another opportunity to accommodate you, and we are confident we can replace this experience with a more positive memory!Sincerely,Hotel Management
The door of the room was open when we checked in and the cleanliness of the room was filthy!!! Dirty carpet, stains everywhere, seems like it has never been properly cleaned.
Business response:
Dear Raul, Thank you for reviewing your stay with us. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our housekeeping staff and reiterate the importance of impeccable customer service and attention to detail. Also, we have instructed our team to double-check the rooms before allocating them to the guest so that this type of concern does not arise. We invite you back to experience the stay you expect and deserve. Sincerely,Hotel Man... read more
Lights in the room where it working. Telephone bad connection very static he lost chord. They offered us another room. That would be even worse condition. Front door this Clerk recommended that we only choose a room on the first or fourth floor because the third floor had a bad smell. We asked for a late check out since we checked in late and they literally knocked on the door three times in less than an hour, to get us to leave For housekeeping yet it wasn’t even normal checkout time at 11 AM. They started waking us up at 9... read more
Business response:
Dear Shermaine, Thank you for choosing us and for posting your comments. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for any service issues that impacted your stay. We will review your comments as a team to impact our guest experience better. Thank you for staying with us. Sincerely,Hotel Management
No breakfast as advertised - not even any coffee in lobby. Was told: "Waiting on a shipment." Damaged furniture in my room. Didn't really feel safe. This property needs an update.
Business response:
Dear Steven, Our goal is to provide an outstanding stay for every guest; therefore, we apologize for the inconvenience you encountered. We are committed to offering the best experience for our guests, and we will use your comments for future improvements. Thank you for choosing us and taking the time to leave your review. Sincerely,Hotel Management
The best part of the stay was bed, fortunately, it was clean and I got good sleep. Other than that nothing is good. Breakfast is just coffee and some packaged cornflakes etc. It was quite frustrating that they charged 10$ for car parking. The staff response was also not very friendly. At 9 am there was just coffee left. After saying that I am making a video, then she put a few things. The bathroom has no exhaust and the bathroom doorlock does not work. The property has a very bad smell. Highly disappointed.
Business response:
Dear Guest, Thank you for your feedback. We are delighted that you loved our comfortable beds and got a great night's sleep. Our objective is to create lasting memories for our guests; therefore, we apologize for not meeting all of your expectations. Please be assured we will review your comments appropriately, and we hope you will give us another opportunity to show you the hospitality we are dedicated to providing.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2.1 star rating with 3,017 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.