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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bldg in bad shape. Was dropped off and asked about shuttle service and was told they didn’t do it anymore
Business response:
Dear Theresa, Thank you for posting a review of your recent stay with us. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we failed to do so, and we apologize for any concerns that may have kept you from having an outstanding stay. It was a pleasure hosting your visit, and we hope you will return on your next visit to the area.Sincerely,Hotel Management
You would be better to sleep on the street! Hotels.com has a lot of nerve offering this disgusting property. The place should be condemned! Upon entering the room, the place was full of cockroach and rodent droppings everywhere. The bathrooms were disgusting and the bed sheets had pubic hairs everywhere. A corner of the room had exposed plaster all over the wall and corners. The TV did not work (there was no remote) and the front desk staff was useless. This hotel needs to be reported to the health department and should be s... read more
Business response:
Dear Elliot, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. All of our associates are committed to providing the most comfortable accommodations, and we hope we... read more
Nothing. Place is horrible. my room wasn't ready when i got there. no towels, shower curtain, wash rags or hand towels. smoke detector was chirping like it had a dead battery. called down to the front desk and they came up and tried to argue with me that the battery was not dead. he pulled the battery out of the smoke detector and put it back on the wall. was still chirping. He preceded to unplug the smoke detector from the hard wired harness and left it on the counter. was still chirping. I decided to cancel the room and le... read more
Business response:
Dear Lilly, We apologize that your room was not ready upon your arrival and for any frustration and inconvenience this caused. Our housekeeping does a wonderful job, but we regret if they overlooked a few areas during your room preparation. Your feedback is shared with them to review the places and improvements. Also, we are sorry if our staff was not attentive to your needs and did not resolve the issue to your satisfaction. We will follow up on your concerns to ensure we are well-poised to serve you better during your next... read more
Staff was very rude I called room service & asked for tissue , towels, & rags & they told me I had to come to the front desk & get it myself. I ask for cleaning supplies because the tub was very dirty & they hung up on me. When I went to the front desk they told me I couldn’t use their cleaning supplies that it was only for housekeeping to use. Very unsatisfied with my stay !
Business response:
Dear Odell, First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment and are reviewing these concerns with our associates to ensure we promptly and appropriately respond to every guest request. Thank you for taking the time to leave this review; we wish you all the best.Sincerely,Hotel Management
Unfortunate Due to delay travel needed a room to sleep a few hours before catching the next flt. Front desk attendant demeanor was awful. I understand working overnight is hard but is no ones fault but her own choice. She looked pist we were there. Definitely didn't feel welcome at all. Then upon entering the room we were met with stain bed sheets. The room overall didnt appeal sleeping on it but at 1 am we had no choice. I dont recomend this hotel at all.
Business response:
Dear omayra, Please accept our sincere apologies for not providing the attentive service we strive to give every guest. We have discussed this appropriately, and steps are being taken to ensure this is not repeated. We would love for you to give us another opportunity to provide you with the seamless stay you deserve on your next visit to the area.Sincerely,Hotel Management
Horrible Horrible dirty and disgusting and smells
Business response:
Dear Richard, Thank you for being our guest. We apologize that our housekeeping staff overlooked some areas in your room preparation that does not meet our standards; therefore, we are very disappointed that this was your experience. Our team is committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Please revisit us to serve you better during your next stay.SincerelyHotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2.1 star rating with 3,017 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.