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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dry disappointing
Business response:
Dear Janet, thank you for choosing our hotel on your recent visit to the area. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
Worst hotel I’ve ever had. We had mouse in our room and cockroaches in the second room that we had to move into at 1:30 AM.Super dirty, awful customer service. Do Not book !!!
Business response:
Dear Tal, thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur.Sincerely,Hotel Management
I can say a few good things about the property: the staff was very friendly and accommodating, there was a good selection of snacks and drinks in coin-op machines, and the price wasn't as insane as other properties near-ish to the airport. But other than that... I paid $175 plus tax etc for one night in a room that was barely clean (top of the fridge had not been cleaned since Ben Franklin's day). A few other things to give a sense of the place: a broken phone on the floor in the hallway outside our room; dresser was missing... read more
Business response:
Dear robert, thank you for being our guest and sharing your review. We apologize for the inconvenience caused by the housekeeping and temporary maintenance issues during your stay. We regret not being able to resolve these for you while you were still with us. Furthermore, we agree that some areas in our hotel are beginning to show their age, and we will share your concerns with our leaders and use them for future improvements. We hope you will give us another opportunity on your next visit to Philadelphia.Sincerely,Hotel Ma... read more
We hated it from the moment we pulled up . We knew we’d be by the airport and wasn’t expecting the tahj ma hall but soon as u got off the elevator to the floor it smelled like cigars . Like a Cuban cigar club not weed. I’d much rather weed. Then the HARD WOOD FLOOR in the room was a turn off to begin with but the literal dirt scuffs was crazy . The room was dusty and dirty I just couldn’t we ain’t sleep there and left immediately. Don’t stay just pay the extra and stay somewhere nice .
Business response:
Dear Rajahnik, please accept our apologies for the overall disappointing experience. We are genuinely sorry for the cleanliness issues with your guest room and any oversight on our part. We understand how important it is to not only have a clean room but one that is also free of smoke smell. We have strict policies that prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. Once again, we are sorry for letting you down, and we hope to have you back for the seam... read more
We had towels with hair on them that clearly were not washed. The towel rack and the shower curtain rod in the bathroom were completely detached from the wall and about to fall down. There was old used soap bars left in the shower and we found a roach. I WILL NEVER STAY AT THIS PROPERTY AGAIN. Definitely not worth the savings.
Business response:
Dear Kalee, thank you for your feedback. We were sorry to read about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control, but the room you occupied will be professionally inspected and treated as a precaution. We have also shared your feedback regarding cleanliness with our housekeeping team to ensure this does not happen again. We look forward to having you stay with us again so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management
There was nothing to like.
Business response:
Dear Wayne, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here. We hope to have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2.1 star rating with 3,017 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.