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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do not stay here Disgusting, not cleaned, paid for a king and got a full. Overall nasty and unsatisfactory
Business response:
Dear Guest, thank you for taking the time to review your stay with us. We have immediately brought your experience to the attention of our Housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. We take our guest's feedback seriously and look forward to having you with us again so we can provide you with the flawless stay you deserve.Sincerely,Hotel Management
We instantly checked out of this hotel. Everything was extremely outdated and smelled horribly of cigarettes everywhere even though we booked a non-smoking room. The photos posted for this property were not accurate. I appreciate the staff for not giving us an issue for the refund.
Business response:
Dear Isenia, thank you for choosing our hotel and for the review. We regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. We wish we could have had the opportunity to address your concerns while you were still here, and we're sorry you had to cancel with us. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make this happen for you. We hope you will give us another ... read more
This property never had anyone at the front desk and had bed bugs. Stay at your own risk.
Business response:
Dear Gemiqua, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
No shuttle to the airport. Treated like a criminal, had to sing papers that threatened us for every and any possible damage we could do. No parking available unless you paid their daily fee. No blanket, called, none available until midnight. Pillows smelled bad. We could not check in 45 minutes before 3:00 pm. No ice machine anywhere. I will never stay in an extended Stay America again. Jim
Business response:
Dear Jim, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will take the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2.1 star rating with 3,018 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.