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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was nice but the room was filthy and smelled of cigarette smoke. The toilet had not been flushed from previous use. I would not recommend this hotel.
Business response:
Dear Elizabeth, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
I wish to let you know that I was not allowed to stay at the hotel. My flight was arriving at 11:53 pm so I first message the hotel and no one responded. On the night of my arrival I telephoned and pleaded with the front desk employee to wait few minutes until i arrived and she refused. I had my wife called on my behalf as well but that was also futile. can you imagine how I felt?
Business response:
Dear Alphonzo, we apologize for not providing you with a room. We completely understand your frustration and the inconvenience this caused you. Our priority is always to provide exceptional hospitality; therefore, we regret this was not your experience. Thank you for your valuable feedback and for taking the time to post a review. We hope to have the opportunity to be of service to you in the future. Sincerely,Hotel Management
Scary. Room smelled like smoke and counters were dirty. I think people live here full time. This was a big mistake. Took an Uber to nearby hotel. Staff was quick to refund me prior to leaving. I think staff is aware of the situation they are in
Business response:
Dear Steve, please accept our apologies for the overall disappointing experience. We take pride in providing our guests with a clean, fresh environment, and we are sorry we overlooked a few areas during your visit. Your feedback is shared with our housekeeping staff to ensure this is immediately corrected. On the other hand, we are happy that the team was quick enough to attend to your needs to your satisfaction. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Manag... read more
The room I stayed in had a rat. I called the front desk to inform them of the situation. They moved me rooms, however, the other room had 2 cockroaches, the shower curtain had mold, the hallways were filled with food crumbs and trash on the floor. All I got from the staff was, "we are sorry about that." They thought it was no big deal. I will never stay here again.
Business response:
Dear Ashley, thank you for taking the time to write a review of our hotel. We are sorry about the issues you experienced during your stay. We were happy that our staff was able to resolve everything to your satisfaction, but we wanted to apologize for this inconvenience. We understand that every detail matters and assure you that we are working to correct these concerns. Thank you again for your feedback. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management
FALSE ADVERTISEMENT!!!!! We originally booked this stay for business. We went through hotels.com and looked at their ratings and pictures From the website. Upon arrival there were Cockroaches on the floor and the pictures looked nothing like the actual place This place is used through government assistance to house homeless people which they left out of their website This hotel is absolutely disgusting and should be knocked down I'm not understanding how people would stay here let alone animals Women hanging out front solici... read more
Business response:
Dear Robert, please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay; we are sorry this was not your experience. Rest assured, we never promote illegal activities in and around the hotel. Your feedback is important to us, and we will look into the same to regain your lost confidence in us, and we hope you will give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2.1 star rating with 3,018 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.