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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room smelled like smoke. I had no remote to watch TV. No telephone to call front desk. The kitchen area was so dirty that I wouldn’t dare to cook. Filthy is an understatement!!!
Business response:
Dear Todd, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will take the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests.Sincerely,Hotel Management
NEVER AGAIN Room was a mess
Parking fees were 12.50. Also a $100 dollar deposit was needed and would be refunded after 5 business days. Room was not very clean. There were no chairs for the table. Would not recommend to anyone
Business response:
Dear Martin, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Please don't hesitate to contact us at the front desk for any further queries. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
You go up to your room and all you smell is sage burning.......it gave me a headache and that day the fire alarm kept ringing non stop almost every hour
Business response:
Dear Derrick, we apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. We also apologize that you had to experience the fire alarms sounding in the middle of the night, disturbing your evening. We understand your frustration nonetheless. We hope to have the opportunity to offer you a more... read more
The room was awful. The black chair was extremely dirty (white stain). The room had bad odors like the old abandon house. My son found yellow stain on the sheets and mattress. My wife and son left the hotel immediately and told me to get my refund as soon possible because no person should stay I a disgusting room. I went to another hotel to satisfy my family even I had to pay extra.
Business response:
Dear Henry, thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team, so these issues do not happen again. Thank you again for your candid feedback; we cannot improve without ... read more
I was sent to an occupied unit before I came back to the desk to request a unit not occupied. Stove hood needs repair. The required fencing was disturbing since other hotels didn't seem to need fencing. Lobby seems ordinary if not short of dirty.
Business response:
Dear L. Keith, thank you for staying with us and sharing your review. We are sorry you encountered any issues because of our team members, as this is unacceptable. We have reviewed your detailed feedback with the appropriate individuals, and steps are being taken to ensure such concerns are not repeated. Thank you again, and we look forward to having another opportunity to show that we are passionate about providing great experiences for every guest.Sincerely,Hotel Management
Old. Rub down refrigerator that clanked so much I had to unplug it. No shuttle service and no amenities. Plus they charge the same price as a premium hotel. Shut them down.
Business response:
Dear Marcy, thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We will share your comments with the shuttle service provider to ensure they are more consistent with our guests' travel needs. We have also shared your comments regarding the above-mentioned issue with the concerned person. Thank you again for sharing your concerns with us and allowing us the opportunity to im... read more
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2.1 star rating with 3,018 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.