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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay away. Horrible hotel. Extremely poor conditions. Had to change the room because of cigaret smell. At the reservation time it was shown that airport shuttle was available and when at the hotel, no shuttle service is offered. Everything about this place is a nightmare. Stay away.
Business response:
Dear Ana, thank you for choosing us. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it immediately. We are happy to know that you have got your room changed. We are also sorry for the inconvenience you experienced due to our shuttle service. We have shared these concerns with the appropriate individuals and are very grateful for your patience. Thank you! Sincerely, Hotel Management
This hotel customer service is simply terrible. due to the flight delay during my period of stay with this hotel, I called the hotel to let them know that I will be coming late to the hotel, and I was assured by the receptionist that it should not be a problem. Shade, the receptionist told me I should just come straight to the front desk when I get to the hotel. on getting to the hotel around 1 am, they told me that my reservation was cancelled because I did not show. I was surprised and told the lady that I called and spoke... read more
Toilets didn't work and our door wouldn't close.
Business response:
Dear Wendy, thank you for staying with us and providing your feedback. We appreciate all feedback - good and bad - and take your comments seriously. Please accept our apologies for the maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Don’t ever go here I paid for my room online. When I got there the person at the front desk was rude in telling me that the system was down and that she couldn’t check me in. I traveled 3 hours to that location. I had to sleep in my car because I couldn’t get a hotel anywhere else due to capacity. I still haven’t got a refund of my money. $200. Very poor customer service. Wouldn’t recommend that hotel to anyone.
Rooms out dated beds sucked just a dark room no batteries in remote & missing a light bulb
Business response:
Dear Jonice, thank you for taking the time to rate our hotel. We are truly sorry your visit was not the positive experience you deserve. We never want a guest to leave with a contrary opinion, and if given the opportunity, we would have taken measures to address every concern while you were staying with us. We have also shared your feedback regarding the above-mentioned issue with the concerned team member. We hope you will consider giving us another chance to provide you with the hospitality and accommodations you deserve e... read more
A NIGHTMARE. DO NOT STAY HERE! We booked a room early on through expedia. We arrived at the hotel and were told “our company allows us to overbook, so we overbooked, and we don’t have any available rooms for you”. The staff was very rude and dismissive and did not do anything to help us. The lady at the front desk actually mocked us! She turned us away despite us having reservations. We did not have a place to stay for the night. The Philadelphia police was there and confirmed the incident and filed a report. When we asked f... read more
Bed bugs
Business response:
Dear Colin, thank you for being a guest in our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Still, your room will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back for a flawless stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2.1 star rating with 3,018 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.