Extended Stay America - Philadelphia - Airport - Tinicum Blvd

Business response:

Dear Eliah, we are sorry that we did not meet your expectations regarding our service, and we hope you will accept our apologies for what transpired. We will follow up on your concerns with our Housekeeping team to ensure we are well poised to serve you better during your next stay. Thank you again for your candid feedback; we hope you will consider giving us a second chance to provide the hospitality you should always expect from us. Sincerely, Hotel Management 

Business response:

Dear Alford, we are very sorry we missed meeting your expectations. Everything we do is aimed at providing you with an excellent hotel experience. For guests opting to pay for their rooms in cash, a $100 cash deposit is required per room, per stay. We keep our guests informed by publishing this on the confirmation. We are sorry if you were not aware of the same. We appreciate your constructive feedback and hope we have a future opportunity to restore your confidence in us. Sincerely, Hotel Management 

Business response:

Dear kayla, it wasn't enjoyable to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to dishearten our guests. We can assure you that what you experienced is not acceptable by our standards. We will be taking the proper action as we are committed to providing every guest with a beautiful experience. Thank you again for your candid feedback, as this helps us improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management 

Business response:

Dear Seth, first of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We can understand your disappointment, and we are genuinely sorry for the inconvenience you encountered. We will take this up internally with the team to provide an impeccable stay next time you visit us. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management 

Business response:

Dear Puneet, thank you for taking the time to give us feedback on your recent stay. Unfortunately, even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. Also, we apologize for the inconvenience you had in your room. We have discussed this with the maintenance team to fix the issues as soon as possible. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wi... read more