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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t book Horrible everything is dirty
Business response:
Thank you very much for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable guest room and for that we arevery sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Even though this is not a frequent occurrence we recognize that even one time is too many. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope this unfortunate situation will not prevent you from staying with us ... read more
Horrible conditions. Basically an apartment building with people smoking weed and Cigarettes in the hallways. No lobby, just a glass window for check in. Vending machine didnt work which was only source of food or water. Tried to contact expedia to change hotels with no luck. would rahter have slept in the airport during layover and save my money and health. Freaking terrible.
Business response:
Joe, thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Business response:
Dear Brian, thank you for your rating regarding your recent stay. Our staff strives to ensure an exceptional experience for each guest. Therefore, we are very sorry for not meeting these expectations. We hope you will give us another opportunity to show you our hospitality and prove that we truly value your patronage. Sincerely, Hotel Management
Worst most disgusting hotel I’ve ever been to. Smelled like cigarette smoke in room. Marijuana in hallways. I couldn’t been sleep there. We left and got another hotel in area.
Business response:
Stephen, we never want to disappoint any of our guests; therefore, we genuinely apologize for your experience and any difficulties endured. Our hotels are known for their commitment to exceptional hospitality, and we regret letting you down. We will investigate your comments and take appropriate action. Your feedback, and also your patience in this matter, are much appreciated. We hope you will give us an opportunity in the future to regain your trust. Thank you, and we wish you safe travels. Sincerely, Hotel Management
The smell and the help service was terrible!!
Business response:
Dear eric, thank you for being our guest and sharing your feedback. We apologize for the difficulties you experienced during your stay. We have shared your comments with our housekeeping team and front desk, and steps have already been taken to ensure our suites feel fresh when our guests arrive. We truly hope you will give us another chance to prove we are committed to providing outstanding guest service. We look forward to welcoming you back to our hotel. Sincerely, Hotel Management
Dirty someone’s personal items were left in room.No toilet paper when in room brown leather chair had several stains
Business response:
Jonae, thank you for your candid evaluation. We do want to apologize for not providing the refreshing room you were expecting upon arrival. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
I would never stay there again. The staff in morning and night staff were both rude and unprofessional. People standing in the lobby to hear all your personal information and room number. Nowhere to just grab something to eat. NO breakfast. NO cups for the coffee they did have in the morning. I locked myself in the room and didn't come out until I had to leave. I planned on staying two nights but left after one horrible night's sleep. They house the homeless. It was a scary place.
Business response:
Pamela, we are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience during this time. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2.1 star rating with 3,018 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.