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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
By far the worst hotel we have stayed at in our life. Dirty, smelt like someone was blazing in the hallway, no coffee in room, breakfast is pretty much oatmeal packets, sheets yellow, bathroom poop stains. Lesson learned I should always read the review before booking. Please don’t make my mistake.
Business response:
Felipe, thank you for taking the time to share your feedback. We regret not meeting your expectations and apologize for the inconvenience you experienced due to the concerns that kept your stay from being perfect. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. We will also share your comments with our housekeeping team regarding the cleanliness issues you encountered, and rest assured, take steps to ensur... read more
Very dirty not what I exspectedstaff has very poor customer service and very rude
Business response:
Chaz, thank you for your honest comments about your stay with us. We sincerely apologize for the cleanliness issues you encountered which resulted in a disappointing stay. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. Furthermore, it is certainly disappointing to hear about your experience as we truly take pride in our guest service efforts. We have shared your comments with our entire staff to ensure our focus remains on exceptional service. W... read more
It really good in the interior and the view
Business response:
Valentine, thank you for the feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon. Sincerely, Hotel Management
Business response:
Dear Chad, we are very sorry for not meeting your expectations during your visit to our hotel. We never want a guest to leave unhappy, and we are disappointed this was your experience. We hope you will reconsider and stay here again should your travels bring you back to our area. Sincerely, Hotel Management
I didn't like that my room wasn't clean since I got there on Friday and the bed was hard . I woke up with back pain.
Business response:
Yamina, thank you for being our guest. We are sorry you were not able to have a comfortable night's sleep and for the cleanliness issues you encountered. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We hope you will give us another chance the next time your travels bring you back this way. Sincerely, Hotel Management
Burn marks & red stains on the carpet, tv and furniture were very dirty and there is no silverware or amenities, even when we asked front desk. Also a unexpected extra $100 fee at check in.
Business response:
Brittney, please accept our apologies for the cleanliness issues you experienced in your room and also you were not happy with our front desk service. We are sorry for what you encountered and regret the inconvenience it caused. Your concerns have been discussed with our housekeeping and front desk staff to ensure this should not happen again. Kindly know the charges deducted are an incidental hold which is refunded once your check-out procedure is complete. It can take up to a few working days as per your bank policy to ref... read more
The place was filthy. Do not stay here!
Business response:
Adriana, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
The room was not ready when we attempted to checked in at 630 pm. When we did get to our room, the TV was completed broken, screen cracked, however was given another room. The electric went out in the middle of the night, and staff were off from 11pm-7am per the note on the dark front desk and no one would answers phones. Cigarette burn holes on the bedding with a sheet and scratchy blanket, no comforter or bedspread. Very poor quality overall.
Business response:
Tamara, thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
It’s economical option but it is filthy place
Business response:
Prasad, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2.1 star rating with 3,018 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.