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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I booked online using Expedia. I was booking with another hotel but the site redirected me to another hotel that was in the same parking lot as the one I meant to book with. I realized the mistake right away after arriving. I walked in and out. I spoke to someone at the front desk who told me I need to speak to the third party I booked through (Expedia). I have been unable to get ahold of anyone since. I would appreciate someone reaching out to me.
Business response:
Dear Michelle, we are sorry for the inconvenience you experienced with your reservation. Unfortunately, as the reservation is made through a third-party website, we will not be able to assist with it. Please get in touch with the agency for clarification. Thank you for writing your concern, and we hope to see you back again. Sincerely, Hotel Management
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Business response:
Dear Torrence, we are very disappointed that we failed to deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Room was “bare bones”: no soap dish in the shower stall, no rubber bath mat for slippery shower stall floor, no shuttle to airport. Plus, when I arrived there, there was a sign that said they are charging a “$100.00 fee to the room rate”, which will be refunded if no damage found to the room, but that I will have to wait several days for this to be reflected in my credit card statement. This information was not revealed in the advertisement.
Business response:
Dear Patricia, we are very sorry for the inconvenience you experienced. Our guests often bring their personal items to use in their suite, so that's why our hairdryers, toiletries, etc. are available upon request at the front desk and always complimentary. We apologize if this was not communicated to you upon check-in. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
The worst hotel I have ever stayed in. Blood was on the floor walls and ceiling. Things were broken. Nothing was clean. Nothing was prepared. Staff was pleasant though
Business response:
Dear Taran, please accept our apologies for our hotel not meeting your expectations. We do not want to compromise when it comes to cleanliness, as this is an essential priority. We have addressed this matter with our housekeeping associates to ensure they thoroughly inspect the room before allocating it to future guests. Your experience is not typical, so we genuinely hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, Hotel Management
The room was adequate however we found bed bugs in the night and were bitten.
Business response:
Dear Clinton, thank you for being a guest in our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards for our rooms' cleanliness and pest control, and the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely, Hotel Management
Pesimo servicio la gente que trabaja ahi es decidiosa, floja, poco amable incluso agresiva.
Business response:
Pedro, thank you for sharing your feedback on your stay. We are sorry that our associates adversely impacted your experience while here. Our goal is to provide authentic hospitality to every guest; therefore, we will discuss and addressed it appropriately. We hope you will accept our apology and will give us another chance so that we can provide you with the excellent service you deserve. Sincerely, Hotel Management
Almost everything was terrible. Customer service was okay
Business response:
Michael, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Not a nice place to stay and rate was far too high
Business response:
Angela, we are disappointed to read our accommodations did not provide the value for which you were hoping. As in most cities, certain times of the year are busier and command higher rates; however, we always strive to be competitively priced. Thank you for taking the time to leave your valued feedback; we hope to have the pleasure of welcoming you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2.1 star rating with 3,018 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.