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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terribly
Business response:
Dear Guest, Thank you for taking a moment to share your impressions of your stay. We are genuinely sorry that your visit did not meet expectations, and we understand how disappointing that must have felt. Your feedback is important to us, and we will use it to strengthen our service and overall guest experience. We appreciate you bringing this to our attention and would welcome the chance to provide you with a much-improved visit in the future. Sincerely, Hotel Management
Night staff had bad attitude and breakfast was only danish and coffee. Rooms need repairs
Business response:
Dear Guest, Thank you for providing your candid feedback regarding your recent stay with us. We regret to learn about your experience at our hotel. Our team is committed to delivering exceptional customer service to all our guests, and we will take the necessary steps to address these concerns adequately. Furthermore, our complimentary grab-and-go breakfast is intended to provide a quick and convenient start to the day. Your observations are invaluable and will be instrumental in guiding our efforts to enhance our services a... read more
The room was filthy and falling apart. I cannot believe this hotel is renting the room I had in the condition it was in. Felt more like a crime scene than a room I wanted to sleep in. Do better!!!!
Business response:
Dear Guest, Thank you for sharing your feedback. We are truly sorry to hear that your room did not meet your expectations and understand how disappointing that must have been. Cleanliness and maintenance are top priorities for us, and your comments have been shared with our housekeeping and facilities teams to ensure immediate improvements. While we regret that your experience fell short of our usual standards, we are committed to doing better and providing the quality stay our guests deserve. We hope you’ll consider giving ... read more
Cancelaron el booking luego de que me comunicara con ellos en res ocasiones diferentes, y en la última me confirmaron que el booking y la autorización de pago habían sido recibidas y que por ende no se cancelaría el booking, solo para llegar y enterarme que habían cancelado el booking y reclamaron que al momento del cobro no habían fondos suficientes cuando recibí hasta un cargo del hotel por otra cosa. No hicieron nada al respecto para intentar remediar su error ni me supieron explicar de que era el cargo que me cobraron.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are truly sorry for the frustration caused by the confusion surrounding your booking and payment. We understand how disappointing it must have been to arrive and find that your reservation had been cancelled after receiving confirmation. Unfortunately, financial inquiries regarding reservations made through a third-party, prepaid booking site should be directed to them; we suggest contacting them directly. Thank you once again for choosing our hotel. We h... read more
Room had old, dried food ob table and walls. Ended up booking a differnt hotel because of the condition of the room.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to hear about the condition of your room and understand how disappointing that must have been. Cleanliness is a top priority for us, and your comments will be shared with our team to ensure immediate improvements are made. We regret that your stay did not meet expectations and hope you’ll consider giving us another opportunity to provide a much-improved experience in the future. Sincerely, Hotel Management
. Horrific from start to finish. Your better off in a sleeping bag on i95 Staff - horrible. Staff member engaged in mocking me with another customer all because I asked if I had to pay for parking since I would only be there for 6 hours. I checked in at 7p and was leaving at 2a because of my flight Room - unclean and smelled of cigarettes Clientele - as bad as staff. Noisy. Loud. Many looked as if they’re on drugs. Unsafe environment Don’t stay here. I travel often so I stay by the airport. This was the most horrid accommoda... read more
Business response:
Dear David, We sincerely apologize for the disappointing experience you encountered during your stay. The behavior and conditions you described are completely unacceptable and do not reflect our standards of service or hospitality. Your comments have been shared with our team for immediate review and corrective action. We genuinely regret the discomfort this caused and appreciate you bringing it to our attention. We hope you might allow us the opportunity to provide a far more respectful and comfortable visit in the future. ... read more
Terrible! Roach infested.
Business response:
Dear Guest, Thank you for sharing your experience. We are genuinely sorry for the condition of your accommodation and understand how upsetting this must have been. Cleanliness and comfort are priorities we take seriously, and your feedback has been shared with our housekeeping and pest control teams for immediate review. We sincerely apologize for the inconvenience and hope you will consider giving us another opportunity to provide you with a much-improved, more pleasant stay in the future. Sincerely, Hotel Management
Had bed bugs
Business response:
Dear Shanee, We are deeply sorry to hear about the issue you encountered during your stay and sincerely apologize for the discomfort this caused. Ensuring a clean and safe environment for our guests is extremely important to us, and we regret that your experience fell short of this standard. Please know that we take feedback like yours very seriously and are reviewing our procedures to prevent such situations in the future. We hope you might consider giving us another opportunity, as we would welcome the chance to provide a ... read more
Worst mist disgusting hotel I’ve ever stayed at. You couldn’t pay me to stay there ever again.
Business response:
Dear David, We are truly sorry to hear that your stay did not meet your expectations and apologize for the discomfort you experienced. We understand how upsetting it can be to encounter issues that affect your visit, and we regret that we fell short. Your feedback helps us identify areas in need of improvement, and we are committed to enhancing both our accommodations and services. We hope you might consider giving us another opportunity in the future, as we would welcome the chance to provide a more comfortable, welcoming, ... read more
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2 star rating with 2,983 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.