Extended Stay America - Philadelphia - Airport - Tinicum Blvd

Business response:

Dear Guest, We sincerely apologize for the issues you experienced during your stay, as this is not the standard we strive to maintain. Your feedback is taken seriously, and we are addressing these matters immediately to improve cleanliness and guest comfort. We understand how important a clean and welcoming environment is, especially when traveling with family. We hope you will consider giving us another chance in the future to provide a better experience. Sincerely, Hotel Management 

Business response:

Dear Guest, We are sorry to hear that the bed in your room was uncomfortable, as your comfort is very important to us. We continually evaluate our bedding to ensure a restful sleep experience and will review your comments with our maintenance team to see how we can improve. We appreciate you bringing this to our attention and hope to provide you with a more comfortable stay during your next visit. Sincerely, Hotel Management 

Business response:

Dear Guest, We regret that you felt the price did not reflect the value of your stay. Our rates are set based on the quality of services, amenities, and the location we provide to ensure a comfortable experience for our guests. We continuously strive to offer competitive pricing while maintaining high standards. Your input is important to us as we work on improving guest satisfaction. We hope to have the opportunity to welcome you back for a better experience in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, We sincerely apologize for the poor impression our property left on you. We are especially concerned by your mention of bed bugs, and please be assured that we take such reports extremely seriously. We follow the most rigorous industry standards regarding the cleanliness and pest control of our rooms, but the room you occupy will be professionally inspected and treated as a precaution. We appreciate you bringing these issues to our attention. We assure you that your concerns are being shared with the appropriate ... read more

Business response:

Dear Guest, We deeply apologize for the unpleasant experiences you encountered during your stay. This is certainly not the standard we strive to uphold. Our team has been informed, and we are taking immediate action to address the issues with both cleanliness and room security. We understand your frustration and are reviewing your refund request. We would appreciate the opportunity to provide you with a much better experience in the future. Sincerely,Hotel Management 

Business response:

Dear Guest, We sincerely apologize for the issues you encountered during your stay. Cleanliness and comfort are our top priorities, and we take concerns like yours very seriously. Please know that we have addressed the situation with our housekeeping and pest control teams to ensure such issues do not occur in the future. We are committed to providing a better experience and hope you will consider staying with us again. Sincerely, Hotel Management 

Business response:

Dear Guest, We sincerely apologize for the unpleasant experience you had with the room's cleanliness and condition. This is not the standard we strive to uphold, and we are addressing these concerns with our housekeeping and maintenance teams immediately. Your comments help us improve our service and facilities. We truly regret that your stay was not up to par, and we hope to provide a better experience on your next visit. Sincerely, Hotel Management 

Business response:

Dear Guest, We sincerely apologize for the issues you encountered regarding cleanliness and room conditions. Your comments are very concerning, and we take them seriously. We will address these concerns with our housekeeping team to ensure improvements are made. We are glad to hear that Latonya made a positive impact, and we will be sure to pass along your kind words. We hope you’ll consider giving us another chance to provide a better experience. Sincerely,Hotel Management