Extended Stay America - Philadelphia - Horsham - Dresher Rd.

Business response:

Thank you for your review. We apologize you were not completely satisfied with our beds and for the cleanliness issues you encountered in your room. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. Also, know our front desk is available to address issues such as this, and we would have been happy to provide you with another room upon request. We hope you will give us a second chance to d... read more

Business response:

Louie, thank you for choosing to stay with us. We sincerely apologize for the cleanliness and maintenance issues you encountered in your room. We do have procedures in place to prevent these types of mistakes. Regrettably, we missed something in our routine while you were here, and for that, we are deeply sorry. Please be assured that we have discussed your concerns with the respective team, and we're working with them to fix all the problems immediately. We hope you will give us an opportunity to redeem ourselves in the fut... read more

Business response:

Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you a better experience. Sincerely, Hotel Management 

Business response:

Dear Guest, thank you for the welcomed feedback and for choosing to stay with us. Unfortunately, your experience is not representative of our usual performance and does not meet the standards you deserved. We regret falling short of your expectations. Since your review is anonymous please feel free to contact our Hotel Management's office directly to provide further information so we can make specific improvements. Your satisfaction is number one and we hope to earn back your trust in our hotel. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although our goal is to try and deliver guests with a clean and comfortable stay, we apologize this wasn’t you experience. Your feedback highlights the area of development, so it is discussed with our teams to make improvements in our service level so that our future guests are not similarly impacted. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Please accept our apologies for any inconveniences you experienced and for your less than favorable visit. Although we make every effort to provide exceptional hospitality in all aspects, sometimes we fall short. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management 

Business response:

Mina, we are sorry our hotel does not meet your expectations. We will verify the information on our website is current and accurate so our guests are aware of our amenities and offerings. Thank you for sharing your feedback. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management