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Extended Stay America - Philadelphia - Horsham - Dresher Rd.
- Hotels
- Horsham, PA
About this business
Location details
537 Dresher Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
the hotel was disgusting, had a bad odor, couldnt sleep the room was so dirty and then we were told nothing can be done as they were limited rooms. it is a homeless shelter.
Business response:
Dear Zoraida, We sincerely regret to hear about your unpleasant experience during your stay. Your concerns about the cleanliness and odor in the room are very concerning, and we sincerely apologize for any discomfort caused. We understand how important a clean and comfortable environment is for our guests and are committed to promptly addressing these issues. We appreciate your feedback, as it helps us improve our services. We hope you will consider giving us another opportunity to provide you with a better experience in the... read more
For our stay it did what we needed it too. Nice place outside of the city.
Business response:
Dear Jason, Thank you for taking the time to share your experience. We are pleased that our location met your needs and provided a convenient stay. Your feedback is valuable to us, and we strive to ensure all aspects of our guests' visits are enjoyable. We appreciate your comments and look forward to welcoming you back in the future.Sincerely,Hotel Management
My reservation was canceled. Did not stay there. Very disappointed. Expected reservation was safe. Apparently not. Hotel was over booked and we lost our reservation.
Business response:
Dear Carol, We sincerely apologize for the disappointment and inconvenience caused by the cancellation of your reservation due to overbooking. Please accept our sincere apologies for any inconvenience and frustration this may have caused. We understand the importance of a secure reservation and regret any inconvenience this may have caused. Your feedback is valuable, and we are reviewing our booking procedures to prevent such occurrences in the future. We would appreciate another opportunity to host you and provide the exper... read more
Didn't like any of it. It was disgusting . Bathtub had a ring if pink algae or mold. Countertops were not clean. We wiped them with wipes and they were black. For being in a nice area you would never expect this. I would never go there again nor would I recommend. Front desk was somewhat rude.
Business response:
Dear Linda, We are sincerely sorry to hear about your disappointing experience during your recent stay. The conditions you described do not meet our cleanliness standards, and we apologize for any inconvenience this may have caused you. Your feedback is important to us as we continuously work to improve our services. Rest assured, we will address your concerns with our team to ensure a better experience for our future guests. We also noted the front desk staff's behavior seriously and will ensure they know the importance of ... read more
No hot water for a shower on the second floor. Out of the 7 or 8 times coming or going, no one was at the front desk. The elevator and second floor hallway smells of weed or some other odor. Was not happy after already paying for the room in advance they wanted a $100 security deposit. What’s that all about? I have never been asked for that in the past. Won’t be staying with them again. One and done.
Business response:
Dear Brian, It was disappointing to read your comments about your stay at our hotel. Please accept our apologies for the maintenance issues you outlined, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards. Also, please know that a 100 deposit is required per room per stay. This deposit will be used to guarantee incidental charges that may be incurred during your stay, if any, as well as damages to the guest room. The same deposit, at check-out,... read more
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Dresher Rd.
How is Extended Stay America - Philadelphia - Horsham - Dresher Rd. rated?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. has a 3.1 star rating with 2,467 reviews.
When is Extended Stay America - Philadelphia - Horsham - Dresher Rd. open?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. is open now. It will close tomorrow at 12:00 a.m.