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Extended Stay America - Philadelphia - Horsham - Welsh Rd.
- Hotels
- Horsham, PA
About this business
Location details
114 Welsh Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sorry but the place was Not clean!! especially the floors and the bathrooms. I would not recommend this place.
Business response:
Thank you very much for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Dont stay here, for the price. Dirty, filthy, gross. So disappointed. Music until 3 am, bass coming through the walls. Sticky. Linens so old they almost had holes. I didnt mention it, to be honest. I convinced myself that it was only for one night, but I dont want a family to go through the same with their kids. It felt like the room wasn't cleaned. If the room had cost 80.00 that would be different, not worth more.
Business response:
Daniel, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a b... read more
Not clean! Check on took long and when i got to the room I looked around snd generally decent..needs some work overall very worn looking. I would say rundown! Then I went in bathroom shower most likely only thing that seemed fairly clean. Sink had not been cleaned at all and mirror looked disgusting! I brought my own cleaning stuff so I knew would be fine right. Sanitized whole room anything I would touch wiped or sprayed. I should have to do that. Even bathroom floor was nasty all around edges. I would not ever want to stay... read more
Business response:
Colleen, thank you for posting a review of your stay. We apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We are also grateful for the feedback regarding the overall condition of our accommodations, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. S... read more
The garage cans had someone else’s trash still in them. There wasn’t any cooking supplies or dishes at all. The bathroom walls above the shower had hair on them. The tv wouldn’t work even after we put new batteries in the remote. The continental breakfast was either coffee or hot chocolate.
Business response:
Thank you for posting a review of your recent stay. We regret not meeting your expectations and apologize for the cleanliness issues you encountered as well as for the concerns you had with your room. We will share your comments with our housekeeping as well as our maintenance teams and take steps to ensure we prevent such reoccurrences. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
ABSOLUTELY DISGUSTING; BY FAR THE WORST STAY EVER!
Business response:
Jessica, thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The room smelled, like someone was smoking and tried to cover it with incense. There was an unburnt incense stick in the bathroom, so did they even clean it. The sheet were greasy, and the AC was the noisiest ever. Did not have a good experience.
Business response:
Thank you for the feedback regarding your stay with us. We apologize for the issues you experienced in your room. We have shared your feedback with our housekeeping and maintenance departments so that they can take the necessary steps. We regret the inconvenience it caused. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
I wasn’t happy at all. My room didn’t have AC and didn’t find out until I checked in, I had to go get a fan. My room did not look or feel clean and my sheets had stains on it. I had to sleep on the flat sheet.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
The conditions were deplorable. It was dirty in a pandemic. The TV never came on. The staff was not helpful or supportive. They never offered an apology for the broken toilet seat, not having a cable cord due the TV, hair in the refrigerator or the TV remote control being under the bed. Tbe staff was young and under-trained. No one was able to help us. We checked out and argued all the way home.
Business response:
Thank you for the comments. We are sorry to hear you were inconvenienced by maintenance issues in your suite. Our maintenance team takes great pride in ensuring everything is working properly in each suite. We have shared your review with them to be sure the issues are resolved. Again, we apologize for any inconvenience and we look forward to having you back with us in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Welsh Rd.
How is Extended Stay America - Philadelphia - Horsham - Welsh Rd. rated?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. has a 3.2 star rating with 2,366 reviews.
When is Extended Stay America - Philadelphia - Horsham - Welsh Rd. open?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. is open now. It will close tomorrow at 12:00 a.m.